"James did an excellent job"

James did an excellent job, especially making clear the exact nature of each contract option. Stewart, f Ashford Appliance repairs did a marvellous job and our cooker is as good as new.

"Room for improvement"

I contacted the company regarding my Rangemaster oven which had stopped working. When the engineer examined it, he experienced a small electric shock similar to static. He advised that I get the appliance checked and made safe. I did as I was asked and emailed the PAT certificate to the company who then contacted the engineer. The engineer stated this was not good enough and wanted the whole house tested even though he would not be working on any of the other circuits. I explained to the company this was unacceptable and unreasonable however they declined my request for a second opinion and did not respond to any complaints I emailed them to their complaints e-mail address.
When I wrote this review, I noticed some replies from the company to some of the complainants and a telephone number was provided. I decided to give it one more go and called the number. It transpired that this was not the complaints number as advised by the person responding to the complainant. It was a regular customer number. I raised the issue once more and the staff member was more helpful and agreed the original engineer was acting unreasonably.
I was informed that a new company would come out and have a look at the cooker. This took place as advised, the new company were very helpful indeed and the same member of staff kept in regular contact to ensure I received the service I was expecting.
After a few months, the cooker is now fully repaired as of today. However, I feel mixed regarding my experience with the company. I accept the engineer's response was out with their control. However, they accepted his version of events when I called and also informed me that the job would not proceed until the house was tested. I was under the impression the fault with the cooker was the thermostat due to the first engineer suggesting it, I therefore purchased the thermostat at a cost of around £70 and hoped my brother could repair it as he is an electrician. I had also informed the company of this purchase I had to make in order to put the cooker right by e-mail and over the phone to the staff member whom I spoke with in the end.
I would have been more satisfied had I not had to contact the company myself following the chance encounter with their telephone number on this website and also if they had offered a reimbursement of the £70, given I had to pay for this myself following wrong advice (turned out to be the timer) and I was given the initial impression it would not be looked at again.
So much room for improvement guys -

Negatives - poor advertisement of customer
help/support
Customer complaints e-mail is not
responded to.
No follow up when a job is closed to find
out why, this would have highlighted my
plight.
No reimbursement offered to rectify my
unnecessary financial outlay.
Positive The staff member who did help made
sure the same company did not come
back and assured me they would look
into what happened there.
The new company were prompt, efficient
and repaired the cooker in 10 mins once
they had the part.
The staff member who I dealt with
throughout kept me informed and up to
date at all times.
Just a pity my first experience was not the same as my most recent or there would have been 5 stars and a glowing review.

"Paid £349 upfront for boiler repair…"

Paid £349 upfront for boiler repair appointment. On arrival engineers only looked at boiler and said I'd need a new one
Existing Worcester bosch combi was installed by british Gas in 2013. I was not satisfied that an attempt at repair was not made so rang repair network nationwide next day for a refund of the £349 as no repair was carried out. Was told I would receive an amount of £235. That works out at £114 for someone to come and try to sell me a new boiler, which was later successfully repaired and running well which cost me £270

I've been assured that the refund will be paid . My bank has offered to look into it for me.

"Excellent response"

Excellent response - clear communication - James was very helpful and explained things clearer and great customer service

"Maximum positive feedback for an excellent service."

Very courteous and fully understanding. All efforts made to provide a first class and efficient experience. Follow up from beginning to end.

"16 year old Aga fridge"

We have a 16 year old Aga fridge. Our engineer spent a long time (2 hours) getting to the route of the problem and resolving the issue. It was 3 days before Christmas we are very grateful

"I would like to say what excellent…"

I would like to say what excellent service we had from James our Sales Associate - he did everything possible to facilitate our two repairs and chased it up when needed and now they are sucessfully completed so much appreciated.

"Beware subcontractors"

Their chosen contractor (Capital Repairs) was VERY poor, so we initially got a poor impression of Repair Network. But eventually (7 months later, after two failed attempts to repair our microwave), when Repair Network themselves got involved (Nazmeen and her manager Andrew), things were sorted very quickly and helpfully. This is a risk when using central agencies that subcontract work out to others - a risk to the customer who suffers poor performance, but also to the reputation of the prime contractor.
Still, all's well that ends well - eventually!

"Believe me when I tell you: just don’t"

It is hard to fathom how a company like this can continue to trade, yet there it is: boundless miscommunication, parts paid for, brought to the house but mysteriously not installed, a cowboy “repair” that caused water to flood inside my machine, rendering it inoperable and putting me in danger, a personal possession gone walkabout, a police complaint, a report to Trading Standards, and an abusive phone call from the company on a Sunday afternoon after I dared to complain. “Would you please send someone to verify that the repairs have not been done?” I asked. Came the reply: “No.”

I should have known. First red flag? What feels like a trap when you’ve barely finished filling in the online service request and you get a phone call soliciting an up-front charge. Second red flag? No paperwork. Or none that matters, such as a list of what work needs to be done. Unsurprisingly, when the “engineer” showed up, he came empty-handed.

It’s really very simple. Go local. There will be someone in your town or the next town over who has been trading for a long time and knows what he is doing. He doesn’t have a glossy website making extravagant promises and he won’t send a twenty-something-year-old sociopath to your house who will nick your stuff.

(No, I don't know where the glowing 5-star reviews come from either. Maybe I'm just very, very unlucky?)

"My new Rangemaster delivery"

The lady whom responded to my request - Nazmeen Rehman - was very helpful in sorting out my request for a new Rangemaster Toledo to replace the oven which the on-board computer had blown 3 of the induction rings. She organised the new oven and the very friendly and courteous team to deliver it very quickly and on a convenient date and time to suit me. Well done Repair Network!