"My car broke down"

My car broke down. Lauren the engineer was extremely helpful and professional and answered all the questions I had. Great customer service.

"Had some issues with my car Mike Hall…"

Had some issues with my car Mike Hall dealt with me nit only did he make the whole experience easy I had a great time dealing with him he mad it fun what a fella read the bad reviews just remember when looking at them only people that didn't get what they want wrote bad reviews mike and his team or amazing also special shout to Amy

"this company is a joke will not pay out…"

this company is a joke will not pay out on any claim and the reason i got is because im a director of a car servicing company after being told by an adviser (sam) that us servicing it isnt a problem and has been excepted then when they asked for evidence of the issue was having(van is at a workshop i have nothing to do with) they provided evidence they then through said they wont except the fact that we serviced it we are VAT Registered, insured, qualified basiclley everything they wanted DO NOT USE THIS COMPANY!!!!

"Very professional and helpful people"

Very professional and helpful people, especially Dane! They will pay 100% if the repair cost.. I will barely pay anything!
Highly recommend!

"not bother"

Purchased the car 6 months ago with extended warranty. I need a new turbo I have had the vehicle investigated as advised send over the cost of repair and now no one is replying to me as to were the repair will take place and have to keep calling and keep getting told you have to wait 48 to 72 hours for a reply. shambles warranty. they don't reply to emails

"Very good communication with Thornton…"

Very good communication with Thornton from Warranty Assist. Job has been done right. I had doubts about car warranty but this one is a positive suprise. Well done

"The Warranty Assist team helped me out…"

The Warranty Assist team helped me out amazingly with my claim and was great with explaining the process

"Nevyn is great!"

Nevyn is great, goes above and beyond everytime. Highly recommend this company.

"Do not use Warranty Assist "

I purchased a Skoda Yeti from Car Planet and was sold a warranty that was to cover any mechanical failure on the vehicle for a period of 3 years. I was given the cover without any inspection of the said vehicle. 5 months later an injector failed - after a long delay , the injector was replaced but Warranty Assist refused payment due to an incomplete service book. They provided an "expert" who testified that the injector failed due to wear and tear that was not present at the time of purchase 5 months previous. This is a 2012 model and the cover was given without any perusal of service or condition. The Booklet describing what the warranty covers definitely stipulates that injectors are covered but not even an inspection as to whether it was an electrical or mechanical failure took place. I asked to cancel the policy but was refused-small print gives a 14 day cancellation- one would hope that the vehicle would not require any repairs within that time.
I would also hold Car Planet liable as they should be aware of service data and the requirements of Warranty Assist
I have reported the above to the motor ombutsman as well and I hope this company is prevented from duping any further people.

"They claim to be number 1"

They claim to be number 1.

I have honestly had the most stressful 2 weeks because of warranty assist regarding my gearbox which they took 2 weeks to tell me they are not covering it and they only told me because I had to call them again myself when they had the answer from Friday. This honestly so bad.
Some peoples reviews that I have read on here with less mileage on my car will say the same. My car is at about 95,000. What I do no understand is why offer warranty. They sent the car to there approved workshop and when I said to them that the mechanic even said it’s a gearbox so what is the point of you sending your own private inspector they told me they have to as it’s in there terms and conditions and they have every right to do this. They told me can take up to a week. When I said to them what’s the point of this then even the mechanic that owns the garage has told me and yourself it’s a gearbox issue. In which they told me that they have there own interest but what about your interest warranty assist.

The colleague told me they had an answer for me couple days ago but no one called me even today when I called them that’s when they told me the answer of them decline. otherwise honestly have no clue when they would of told me. They told me because of the inspectors past ‘experiences’ he said it’s ’wear And tear’ and I said to them that he didn’t even take a look that gearbox fully so how would he know and they said to me if you want the car stripped down you have to pay for it so then a inspector can go and then check it. bear in mind I’ve had the car 7 months. Again as many other people have said why offer warranty if your terms and conditions are sooo strict then you have them meeting your criteria at the start of the purchase. Honestly warranty is spouse to make your life easier not harder. This was honestly Sucha a bad experience I definitely would not recommend this company to anyone.

I found it very sad when this happened it’s made it so much harder for me it’s not like it’s an easy and cheap fix.

My names anisa parveen I also left my warranty number there you should easily be able to find me even if you check my email.