"Well earned five stars"

Well earned five stars. This is my first bonsai tree it arrived very well packaged on next day delivery. The tree looked fantastic can not praise the company enough very pleased will buy again soon

"Gorgeous gift."

I have waited a few weeks to write a review as I wanted to make sure the Bonsai Tree was OK and it is thriving with new shoots and so healthy and shiny and no dead leaves so it obviously likes us . The tree was extremely well packaged and beautiful picture on box so it was taken well care of and as a gift ..perfect .Thankyou to the people who help these gorgeous plants for many years .we love it .

"Very Happy"

So I have bought 3 trees so far, on separate occassions. Each time the delivery was more or less the next working day delivery, so ordered, as soon as they process the order (next working day), the tree arrives the next day.

Have only payed for the £40 odd trees, but very satisfied and all trees doing well. My second order, a branch had snapped in transit. Spoke to them same day and they knocked some money off. For the small amount of damage I thought that was fair.

Each tree I bought pretty much resembled the picture, so that was great.

Overall, highly recommend this companmy

"Excellent company"

Excellent company, my tree was delivered with great care & was very well packaged. The tree was in great shape & looked just like it did on the website. Very pleased with my purchase will be buying more very soon! Highly recommended:-)

"Beautiful tree, exceptional service!"

Ordered a bonsai tree as a memorial gift. As I am in Japan and really struggle to use PayPal, there were some issues over how the payment would be made and then some confusion over the actual order.

The customer service team (esp. Sarah - thank you!), however, did an excellent job and made sure everything went very smoothly.

The recipients of the tree were delighted with its appearance and quality. Can't recommend them highly enough!

"Superb Company"

I bought a specimen tree and starter pack from Bonsai Direct. Had a slight issue with the website which was not their fault (payment processor issue). I sent an email and Bonsai Direct called me at 9am the next morning to take my order and resolve the problem.

My order arrived next day and was packaged superbly. The trees were in exceptional condition and exactly as they should be.

I have to say the quality of product is just astounding. I am delighted with my purchase and the quality of service received.

"I have received my second bonsai tree…"

I have received my second bonsai tree from bonsai direct and absolutely love it! It came in perfectly healthy condition and they always come in very carefully put together packaging. I have emailed a few times asking about different trees and they are always helpful and prompt with their replies. I will be ordering another one shortly and the kitchen window will be full of them. Thanks bonsai direct

"Do not use this company"

Do not use this company. I had two bonsai trees brought for my birthday and in less than 6 months they both died! They have all the excuses under the sun why these trees didn't survive! I can tell you it wasn't because they were not looked after.

"Excellent service, care and support"

I bought my first bonsai from BonsaiDirect and have been highly impressed by the speed of delivery, utmost care in packaging and support in caring for my tree. They were very quick to respond to queries and as a beginner, I found their website to be extremely informative so I’m prepared for any eventuality with Bob. I definitely intend on being a returning customer in the future, such is the standard of service I’ve received.

"Excellent quality tree and service"

I have a lot of Bonsai and 30 years experience so usually would want to see a tree first hand.

I bought a Chinese Elm for indoors for my wife and it came 2 days later. Tha packaging is a work of art and the 52cm tree was in perfect condition.

The tree is in perfect health and the pot / tray are good quality.

I would definitely use this company again.