"Above and beyond customer service"

Above and beyond customer service! I had a slightly complex corporate order and Sarah called me directly to help facilitate it and couldn't have been more helpful.

"Wonderful experience from Bosnai direct"

Very easy to choose from the website and communication with the team was very smooth as I had to place an order from Kuwait. It was a wonderful experience and my brother was very happy to receive his bonsai tree from us while he was miles alway from home .

"Dont waste yr money"

Dont waste yr money. Tree for a 30th birthday present. Left outside the door and pot was smashed... Terrible customer care... they blamed the delivery driver,

"amazing experience with these ladies"

amazing experience with these ladies, thank you so much for ensuring my large bonzi order was packed up and ready for delivery in time for my event.

Great tailored service, would only order from these guys again.

"Care And Expertise Shows"

Well packaged, thriving bonsai delivered on the requested date. The customer service seems second to none. Made the recipient very happy indeed. Highly recommend.

"Beautiful Bonsai"

Beautiful Bonsai arrived well packaged and in great condition. Being a beginner I asked for some advice late on the Sunday night and received an answer first thing Monday morning! I would not hesitate to use Bonsai Direct on a regular basis.
Thank you for your excellent service!!
Colin Mitchell

"Lovely Bonsai Tree"

Lovely Bonsai tree, came protected and wrapped well. Followed the instructions to soak it for 10 minutes.

To all the people who leave bad reviews, make sure you water your bonsai well. I’ve watched a few videos from herons bonsai after my first one I bought elsewhere died of dehydration. You’ll struggle to overwater a bonsai but it’s very easy to underwater. I also put some gravel in the drip tray to help with drainage

Will probably need repotting in spring next year which I was expecting, bonsai are a lot of work so for anyone who wants a pretty tree with low maintenance, it’s not as simple as that, you really have to look after them as I learned with my last one.

The shape is lovely and as described, there were a few leaves that looked like they’d been eaten by caterpillars etc but trimmed them off, it’s expected when grown in a large nursery

The delivery was very prompt, I ordered on Saturday with the bank holiday being on the Monday and it was here by the Wednesday with the free delivery option.

Looking forward to growing this one well. Also Chinese elm need to be kept between 10 and 15 degrees C so keep them in a greenhouse or in a cool room, or they can dry out and dehydrated

"Best bonsai retailer!"

I have purchased five trees from Bonsai Direct from their premium range in the last 18 months and every single one has arrived in lovely condition. This is always my first stop retailer when I’m looking to add to my collection. As long as you’re checking your tree everyday for watering needs then you can’t go wrong.

"Great trees and accessories!"

I got my mother a bonsai tree, care guidebook and fertiliser for Mother's Day. We are both extremely happy with the products. The tree looks great, the guidebook is interesting and useful. My mother has now ordered a drip tray to match. Friendly and efficient customer service, too. I would recommend Bonsai Direct!

"Best Customer Service experienced"

One of the best customer service I have ever experienced! Ordered a Bonsai Tree for Mother's Day and I accidentally chose the delivery date to be the following Saturday (a week after Mother's Day). Had a lady reach out to me saying that she recognised the Mother's Day messaged and offered to move my delivery date to the actual Mother's Day date!