"I have just purchased my first bonsai…"

I have just purchased my first bonsai tree and I am not disappointed. It is stunningly beautiful. I congratulate this company for their expertise and care. My tree is a chinese elm and what I ordered the actual tree looks even better. I am in a kind of trance at the moment just looking at it. It came well packed and the staff who packed it a great big thank you!
I read all the reviews before my purchase and it was these that made my mind up. Thank you all at Bonsia direct! Hope to return.
This is a genuine feedback.
Malcolm spinks
Brighton
BN2

"Bonsai tree fantastic "

I ordered my Bonsai yesterday it arrived just 20 mins ago DPD delivered it within the time slot given fantastic and no problems with my tree 🌴 thank you Bonsai Direct I will be ordering again soon

"Fabulous service as always"

Fabulous service as always

I have ordered from Bonsai Direct in the past. I have a Jade Bonsai which I purchased from them in 2019. For some time I have been toying with the idea of purchasing a Serissa Bonsai, and finally gave in and ordered one this week.

The order was placed on Tuesday and arrived today (Friday). Bonsai Direct use DPD for deliveries; DPD are a great company as deliveries are always within the specified window.

When my Serissa Bonsai arrived this morning it was well packaged and very well hydrated considering that it had been in transit. Bonsai Direct pack their trees with great care; they are watered prior to despatch, the pot and soil wrapped in bubble wrap to keep the soil most, then the whole tree is lovingly boxed with plenty of protection to keep it steady in transit.

Bonsai Direct provide a great after sales service. They are always on hand to answer any queries which you may have. Nothing is too much trouble. They are passionate about what they do and the trees which they sell.

I cannot recommend them highly enough.

"Rude staff and two tiny bags of soil "

I couldn’t believe when the pot arrived that I only had a tiny amount of soil provided with it. When I rang up to ask for more to be sent as it was not nearly enough and I had just spent £60 on the pot I couldn’t believe how rude the female staff member was. She just kept saying it’s free and it’s enough and when I said it isn’t enough she would argue if I’m going to be a tiny tree in a big pot. I said to her multiple times it wasn’t a small tree it’s a large tree but the whole point in repotting is to put fresh soil in not to use old soil you’ve had for years in it. This is expected by the company. I was told off for talking over her when she repeadly would talk over me. I’ve now had to spend another £10 on soil. The email address I was given to send photos to was invalid and the contact us page at the time of writing this is blank. Rude staff and I’ve felt ripped off as I only went with that company as the soil is was supplied. Comments like “it’s only common sense if you’re going to put a small bonsai in a big pot you’ll need more soil” is just rude as I had explained multiple times at that point it’s a large bonsai.

Expect to buy more soil and have rude staff if you have an issues.


Further to below comments proves that I wasn’t listened to from the start as I was talked over. I didn’t remove the soil from the bonsai tree it’s completely intact. Photo will be supplied in extra feedback as proof you can see it’s completely in tact and in shape of the original bonsai and the pot isn’t much bigger than the original one so no I didn’t remove the soil as you claimed I had said to you. Refunded £10 which is the cost of the soil and delivery not a day of someone being arguementive over an issue which is not the customers fault.

"Fantastic bonsai trees"

Trees arrived in fantastic condition & packaged really well. Delivery was very speedy & exactly as requested during checkout. The aftercare booklet which came with the trees is really informative & will be a great help when looking after them. Really pleased I've found the website, will definately be ordering more as get more experienced.

"What a great discovery"

What a great discovery, I can't recommend enough. I bought two trees, one for me and one as a gift and they are adorable. They arrived quickly and in perfect condition. I'm already addicted and keep looking at others, they have an amazing selection and you can tell the level of care that goes into each product. Thank you

"It's just perfect."

It's just perfect.
Even the package was impressive.
Cute little trees are beautiful, healthy and admirable.
I will buy another bonsai from Bonsai Direct as soon as possible.

"Lovely trees my wife is very happy also…"

Lovely trees my wife is very happy also good customer service and they know the right care for there trees

"IdeaL gift"

I purchased a Bonsai as a present. I was impressed to see an actual picture of the tree. The company kept me up to date with delivery details and it arrived safe and sound. Can’t wait for it to flower in the spring!

"Perfect little tree"

I was very impressed by the comprehensive and beautifully illustrated website. This inspired me to place my first order with Bonsai direct. I was certainly not disappointed. Within 24 hours my delightful Sweet plum arrived in its bespoke box and delivered with care. I would have no hesitation in recommending this company to anyone looking to start or add to there bonsai collection.