"Tree was dead within 4 months."

My wife took delivery of a bonsai tree in September 2022 as a gift from our daughter. All the leaves fell off before Christmas and have not grown back. The tree was cared for as directed and never ever allowed to dry out. My wife has been nurturing plants for over 60 years and knows exactly what she is doing. We did email the company and they want us to provide photos but our daughter would be mortified and embarrassed if she knew what it looked like so we are undecided as to our next step. Most 5 star reviews seem to have been written shortly after delivery and praise the speed and appearance of the tree on arrival…….pointless reviews in my opinion. This review is honest and frank.

"Wow! Just wow!"

Wow! What can I say. Order placed 2pm Friday and delivered 12pm the following day. 3 days sooner.
I ordered the twin pack with plastic trays, I thought the trays may be a bit flimsy, but they are lovey sturdy trays.
The trees were so well packed, they hadn’t moved in the box, and as your write up says, “ As the discription is clearly stated on the box, the delivery drivers seem to take more care of them”. Which he did xx
I am now they proud owner of two beautiful bonsai trees.

"Very Pleased Customer"

Following the second purchase of a bonsai from Bonsai Direct I am very pleased with all aspects of the company from web site browsing through to purchase and delivery of a quality bonsai that I am pleased to own. All associated documentation supplied was very useful. I will be purchasing additional bonsai and goods in the near future.

"Great seller of Bonsai Trees"

Tree arrived In perfect condition well packaged and has a great shape
Thank you
Will order again from this seller

"Cherry tree bonsai"

I am so pleased with the cherry tree bonsai I bought from Bonsai Direct for my husband - it’s superb and arrived so healthy with flowering buds - the box it came in was brilliant for the journey and it arrived in perfect condition

"Fantastic company with quality products and service"

Firstly, was most impressed with the speed of delivery and the first-class packaging that protected the delicate product in transit. The company obviously took time and effort to ensure that the tree arrived in perfect condition which thankfully it did.

The actual tree '11-year-old Oriental Tea Tree' exceeded expectation in condition, quality, and overall aesthetics and in my view the product is proving excellent value for money.

Overall, more than pleased with my purchases and dealing with this company and I would therefore have no hesitation in recommending their services.

"Bought a lovely little tree"

Basically got what I ordered; a lovely Bonsai tree and a small care kit. It was a Valentine's gift for my wife and she loves it. The tree comes with plenty of advice on how to care for it. All delivered on the day I asked for it to arrive and the little message on the top of the box asking the driver to be careful because its "only a little bonsai tree" was a nice touch.

"My perfect little tree…"

This was my first time buyjng a bonsai tree and was not sure of what to expect. The Tree arrived very well package and was exactly as it looked on the website. I am more than pleased with my beautiful little tree and will be 100% adding to my collection.
Thank you so much

"Excellent service from initial order to…"

Excellent service from initial order to delivery. Arrived 2 days earlier than requested but was advised of this and wasn't an issue. Ordered 2 trees for friends and arrived in the same box. Wasn't aware of this and rang the company and what brilliant service Sarah gave. silly me didn't check but both trees there and in excellent condition. would highly recommend!

"1st class bonsai"

Well laid out website, extremely friendly helpful staff who respond to queries and requests extremely fast, order placed at midday on Tuesday and arrived the following day. A fantastic bonsai tree arrived. An all round outstanding bonsai retailer. I will be ordering again in the future. I cannot recommend bonsai direct enough