"Huge extra charge when you pick up car"

The rate that I paid online when I booked the car was a good price.... but when you pick up the car they charge you a mandatory $25 per day for some sort of additional insurance that is ONLY offered through them. It was a total scam, but I had to pay it or they would refuse to rent me the car. It's definitely worth it to spend more upfront through a different company.

"A-1 Rent A Car - Honolulu HI -Beware"

Arrived on 11/25/24 around 5pm, agent said there was a late pick-up charge added. I said that we came directly from the airport. He replied “sorry nothing I can that’s above me”. I said I hadn’t paid for the car so I wouldn’t be charged. He then replied, “OK it looks like they unlocked it”. He asked if I wanted insurance; I replied No as I had my own insurance that would cover it. He replied with; “it’s only $25 a day, if you don’t take it and get in an accident, we’re going to charge your credit card $30,000”. We proceeded we me not taking the insurance.
When we got outside everything, I saw looked to be used cars. The agent rushed ahead to start the car and open the windows. When I got to the car there was a dirty smell, the seats were dirty/stained, the back window was full of pet hair. I said that we were not getting into the car. He replied; “what did you expect for $19 a day”. I replied “a clean car”. He replied “you called us we didn’t call you, look man I only work here”. Then he said “you can have the one behind it”. This car was in the exact same condition as the first.
At this point I made a call to Economy. The rep said that because he was in the international division, there was nothing he could do to help. This was very strange as this is the only number on the Economy web site for customer service. When I told the guy where I was, he said yes, “I know of this place, A-1 Car Rental, they are an associate of ours and we get complaints about them all the time, I don’t know why Economy keeps them”.
I then made a call to the number at the top of the rental contract, at the same time another man came out and ask me what the problem was, when I began to tell him, my call was answered. A man spoke, “what’s going on out there, you better stop making a scene and behave yourself”, baffled by his comment I replied “excuse me, how do you know what’s going on out here?”, he again stated that I better behave or he was going to kick my a**. I was stunned; at this point I asked the guy standing with us “who am I talking to?”, he asked why, I said “he just told me he was going to come out and kick my a** if I didn’t behave”, the man/agent replied “he shouldn’t have said that”. I then said to the man on the phone “screw you” and hung up.
The agent offered me to pick out another car. I found one but still not very clean, an odor in the car never went away but was much less noticeable with the windows down. At night no light came on when the doors were opened.
On day two I found a cockroach in the trunk; wasn’t horrible but I didn’t know where it came from. The next day I entered the car and found 4? cockroaches on the floor of the passenger’s side and 1? on the drives side. I wanted to take a picture but as soon as the doors opened or light shined on the them, they scattered. This occurred throughout the week (I continued to find them in the trunk as well). On the last day one came flying out of the A/C vent and landed on my chest.
If you’re wondering why I didn’t return the car; there was no way I was going to go through any interaction with the rental agent or wondering if I would be blamed for them. I did not have or keep food in the vehicle. Returned car on 12/7/24.

"When I tried to make a small change to…This company shoud be avoided at all costs!"

When I tried to make a small change to a reservation (change the return time by two hours) I was given the run around for three days. Basically I could not get my $200.00 back to my credit card. The company would give me a credit which I could use for another booking.
After this experience, I will never use this company again.

"Please find below: Blank Contract to withdraw uncertain amount"

Please find below:

(1). I had selected a car from website rent per day was not more than NOK 380/
(2). We received the car with Alarm message "Windshield Washer Fluid Low" and hence filled at nearest petrol station after paying NOK149/
(3). We returned the car safely 10 Hours before the agreed time
(4). Without knowing the rate per day and without notice they withdrew from my Credit account NOK7,962.36/ on 6-Jan-2025
Date: 2024-12-24, RECEIPT #: 7258689, Voucher #: EC7DCEBB
Issued by:
Emmanko AG EconomyCarRentals
Company Identification nr: CHE-382.183.078
VAT nr MwSt: CHE-382.183.078

RRECEIPT
Car rental booking for Norway, Sandefjord
Rental Start: 24 December 2024, 12:00PM
Rental End: 28 December 2024, 6:00 PM
Rental days: 5

"UNE CATASTROPHE "

À éviter, à fuir !

En septembre/octobre 2024 nous avons voyagé à Montréal et avons réservé un véhicule type SUV. Cependant, le jour de la location : impossible de contacter le loueur pour avoir une navette, nous avons essayé tout les numéros sur Google mais rien n’y a fait. Heureusement que l’aéroport de Montréal a réussi à les contacter via un autre numéro qui n’étais même pas rattaché a la société car ils avaient déjà eu des problèmes avec cette compagnie.

Une fois au téléphone on m’annonce qu’aucun SUV n’est disponible et en nous rendant sur place on nous propose un véhicule 7 places, après négociation et après s’être presque fait insulter le patron nous dit d’attendre (1 heure au total et dehors) qu’une autre voiture arrive quand une précédente location sera rendue.

Nous nous sommes donc retrouvés avec une berline, mais également surprise à la caisse nous avons dû payer une assurance dont le coût s’est élevé au prix de la location alors que nous étions passé par un site de location et une voiture qui sent mauvais car jamais lavé entre deux clients, avec un problème au freinage et durant le séjour un voyant pression des pneus.

Je déconseille fortement cette société et leur manigance. J’ai également attendu pour poster cet avis de peur que la caution (prélevée au moment de récupérer le véhicule à été pré autorisé mais qui n’a pas voulu lever cette autorisation lors de la restitution) ne nous soit définitivement prélevée comme représailles ….

"Worst rental company..Avoid!"

Worst rental company..Avoid!! I booked a car through Expedia at the Turks and Caicos location and paid for a full size car and when I arrived they gave me a small compact car and when I mentioned it the guy kept brushing it off. The car looked like someone’s personal car and was horrible. The radio was in Chinese so we couldn’t change the station, the car needed to be maintenanced, brakes were squeaking. And now I’m currently waiting to see if I will be reimbursed. Worst experience ever!!!

"Very rude and unprofessional worker"

Very rude and unprofessional young man working at the Houston location. (He would not provide his name of course). If the company condone such behavior to their paying customers, then maybe people shouldn’t rent cars from that location. I have reached out to the company several times and was completely ignored.

"Orlando Florida "manager" George needs to go!"

Usually my car renting experience is simple and easy. Proof of Insurance, Valid Drivers License and a Major CC. Unfortunately for some reason, Economy Rent A Car needs your decloration page too! At 2am after watching George throw out of the building another older couple and waiting to get to the counter, I made sure I had all my documents to make this fast and easy. That wasn't the case. Proof of Insurance apparently isn't your valid insurance card? In the USA, its all I've ever needed to rent hundreds of cars. Economy Rent A Car, a South American company wants your decloration page too! Very suspicious? Fraud Alert! After realizing I would not be able to get my decloration page with policy limits which would easily show my "full coverage" as my insurance company was closed until 8AM. I agreed to pay for the Economy insurance policy that was egregiously higher then normal?$185 for 3 days? George explained, If you use your insurance the company puts $1,000 hold on your CC? Purchase our insurance and we only hold $10 a day? Any other company normal hold is $250 using your own insurance? So, I agreed to pay for their insurance, "Extorsion"! I said that policy is rediculas, and then George starts accusing me of being rude & disrespectful. I told him I was not yet he persisted. Then he said, thats it, and Canceled my reservation. My son was watching from the corner and he said, Dad, it was obvious, that guy wanted you to get mad. He was definitly wanting a fight. George, then said he couldn't give me a refund, told me I was now trespassing on Private property and he was going to call the cops, So I called the cops! And after I called the cops filed an official complaint with the Orange County Sherrifs dept, George amazingly figured out how to process the refund. Something is very off with George and how he treated the other couple and then me. I'm thinking about suing the Economy Rental Car co and George for Breach of Contract and the hardship they placed my son and I at 3am in Orlando! My insurance was accepted at AVIS but now I'm late for my Hotel Reservation. This experience has ruined what was supposed to be a fun time with my son!

"Don't be attracted by low fares, service is too bad"

Renting a car with this company has just been my worst car rental experience ever. I booked a Mini-van via Orbitz (Expedia) for two weeks with them with a prepayment of $1419 USD. We declined the full coverage on Orbitz. Once in Toronto, we had to call several times to get the Shuttle pick up at airport. No show after 90 minutes. Eventually we took a Uber to reach Economy-rent-a-car Office. It was late night but the welcome was even more surprising. No apologies for not sending a Shuttle. After providing all booking references and documents, desk agent informed us that they cannot give us the car because there's no full coverage from Orbitz. We explained that we can add it now from their side but they refused because they did change their policy and were not able to cover Mini-van anymore. After calling Orbitz, we were informed that we cannot add the coverage in the system. After many complaints we had no other options to leave and search for another car rental company because we were jut not able to get the prepaid Minivan car rental. Two days later we received a notification that Economy-rent-a-car will retain a same-day $200 cancellation fee although they refuse to give us the car !
Just imagine that they refused to give us the car and then stole $200 USD arguing that we did cancel the booking .....I have rented so many cars in my many travel journeys, that the first time I saw this. I strongly recommend to avoid this company. Don't be surprised by low fares .....service is too bad !

"Never ever use this company"

Never ever use this company. I used them thinking ‘it’s just a car rental company how bad can it be’ fml… just don’t use them. Whatever you think you’re going to save, it’s not worth it. Just run away while you still have a chance. To top it all off, customer service was completely useless, rude and used language you usually don’t expect from customer service