"Arnaque avec des Frais cachés"

J'ai réservé (par Expedia) une voiture, pour la prendre à l'aéroport de Montréal. En fait l'agence n'est pas à l'aéroport, il faut prendre un taxi. J'ai réservé pour un Kilométrage illimité, la personne m'a dit que c'est limité (1000 kms pour 5 jours), et 30¢ / km. Si ce n'est pas assez, il veut m'obliger de prendre l'assurance avec eux.
Attention c'est des arnaqueurs

"Cheap prices, yes. Worth the hassle, doubtful!"

Cheap prices, yes! Worth the hassle, doubtful!

I booked this rental car with Economy Rent-A-Car on Priceline to be picked up at Denver International Airport and saved several hundred dollars compared to other name brand companies. I was not prepared for the hassle and extra 2 hours that it took me to complete the car rental.

There are no clear instructions on where to go to board a bus to the car rental places and I (wrongly) assumed certain things of which the renter should be aware. 1) The pick up location is at the very very end of the car rental bus island. 2) The company name that you're looking for is "York" not "Economy"...did they tell me this anywhere in the paperwork, NOPE! 3) You have to CALL for a pickup...did they tell me this anywhere in the paperwork, NOPE! Our driver finally picked us up in a van, not a bus, grudgingly loaded our luggage throwing it around and drove like a NYC cabbie for a good 20 minutes before reaching the location and driving us within inches of other vehicles to drive around their building rather than just pulling into their parking lot and backing the van into an open area. On our drive around their little building, we saw some vehicles being "washed" meaning hosed off. Then he unloaded our luggage with as much care as he loaded it.

The rental "counter" is two work tables with 2 tired looking women doing their best with limited language skills. It doesn't matter that you "pre-register" online to avoid the upsell, they barrage you with them anyway. Be aware that they only offer a toll pass for $14.95/day (every day of your rental, not just the day that it's used) and they warn you that if you "accidentally" get a toll charge you will not only be charged the $14.95/day of your rental but also a $50 penalty per toll charge incident.

They did not have the full size car that we reserved and tried to downgrade us to a mid-size SUV, into which my 6'-5" husband will not fit. We stuck to our guns and got a regular SUV - Dodge Durango. It was dirty inside and outside and while it was clearly hosed-off, it wasn't clean. You know when dirty water dries on your car and leaves dirty drop spots and drizzles? Yeah...that. The windshield is cracked also.

I have yet to return the car and will update this review after I do assuming it's as eventful as our pick up experience!

"Was charged $150 extra on our credit…"

Was charged $150 extra on our credit card because the car was normal dirty. As per the contract, excessive dirty they can charge. They get to decide what that means. It had just poured and there was a little sand in the car because we were in Miami.

There is no number for customer care in USA and the number you can call cannot fix anything. They can inform you of any extra fees but they cannot refund you.

Never again, stick with the big companies it cost the same and they don’t add random unwarranted fees on after the fact.

"awful company hook you in with a good…"

awful company hook you in with a good price and then charge you what ever they want at the desk when you have no other options. please take a video of the car inside and out as they will try and scam you out of the deposit which they make you pay. i have sent 23 emails and made 4 complaints and still have not have my deposit returned. they say my bank is withholding my deposit my bank are not. they also would not let me use my debit card and insisted on a credit card which i don’t own and proceeded to abuse their power and triple charge me

"Great price and service "

Minor and his entire staff do an exceptional job with their customer service. I have been renting cars from economy car rental for many years. Always a great experience

"Left stranded in the middle of the…"

Left stranded in the middle of the night when they ‘ran out of cars’. I had a reservation and was checked in to pick up my car. Woman at the desk was very unhelpful and told me I could wait for someone to return a car and take that one….at 12.15 am haha! No other help offered, stuck at the airport.

Didn’t even bother to let me know in advance. And very rude staff. Be careful, I’ve since heard this has happened to many other people with this company.

"Terrible experience don't recommend its…"

Terrible experience don't recommend its a bait and ripoff ! i booked car rental through hotel.com bought the suggested all coverage insurance. when i arrived economy refused to take the insurance imposing their own insurance which is not legal. and wouldn't rent the car without it. al they wouldn't reimburse the rental. this is a scam!

"Reported the scam to Attorney General's Office!"

Despite having my online quote in hand, I was forced to pay additional fees on arrival. My confirmation specified total to pay at pickup including "all mandatory taxes and fees".
This practice according to online reviews is widespread (Trustpilot).
Further, I had to extend use of the vehicle for 2 days. The original (quoted) cost was $42.98 per day. The extended cost was $126.82 per day which they refused to compromise on,
I suggest you join me in writing to the State Attorney General's Office, Department of Legal Affairs in Florida to end this scam operation!

"Absolutely terrible"

Absolutely terrible. Avoid at all costs. No responsibility. Very poor customer service

"Excelente servicio ,muy confiable la atención de Ernesto muy buena de primera , gracias por su atención y amabilidad.gracias"

Muy bien servicio ,muy confiable , la atención de Ernesto muy buena de primera , gracias por su atención y amabilidad.gracias