"Poor management shocking food rude…"

Poor management shocking food rude staff clearly get the cheapest entertainment possible the overpriced site needs a total overhaul from management above

"4 days in and we still have wet…"

4 days in and we still have wet cushions on all the furniture absolutely disgusting service fro
Golden sands filthy dirty caravan dog hair everywhere even tho we payed for a pet free van cigarette buts everywhe outside the door we have spent over £20 on our own cleaning materials but no matter what you do you can’t get rid of dog smells and cigarette smells what a dump this place as turned into has for the toilets in the club are also filthy it doesn’t look like they get cleaned very often them we get kept up all night with fireworks being let off by the neighbours and security just told us to stop complaining we came here for a break to have have to put up with all this this is not the end I will show my photos to my solicitor when I return home we booked this through away resorts so they are just as much to blame for this but had no response from either of they they just want to grab your money and expect you to except these filthy conditions I would really not recommend anyone staying here unless you do t mind all the filth there’s dog poo everywhere dog owners just open there doors and let the dogs crap all over the place never again.this place gets worse everyday now we have cleaners in next door with a bass box blasting music why they pretend to clean really golden sands sort this out the park as really gone down hill

"Management are poor"

Management are poor
Accounts are non existent

Sales lads are great but are let down by the people and process above!


been waiting for a deposit refund for over 2 weeks and had to take a trip down yesterday and was assured it would hit the bank yesterday…. yet again nothing.


This has resulted in us using another caravan site and purchasing numerous on another site.


Will make another bisit and keep posting reviews everyday until funds are received

"Not very impressed with site at all."

Not very impressed with site at all.
Park not accessible if you do not have a car, entrance is down a very long narrow drive, which cars speed down.
No shop on site.
Most local taxis companies will not drop off or pick up to actual caravan either. Although park do give out barrier number and let grocery deliveries on and ice cream van on.

Had requested several times a caravan close to entrance due to arriving by public transport with a child with additional needs. Kept being told call nearer time. Eventually told caravan not allocated until day of arrival.
However had received text asking if we wanted to arrive a day early. Would we have had to change vans after one night then?
On arrival van was a fair walk away.
Don't think it was type of caravan I paid for as no decking but had ensuite in master bedroom
Caravan was clean and up to date but no can opener, scissors or tray for grill.
Restaurant staff were pleasant but food very poor and expensive.
Pets allowed inside restaurant and was dog mess on floor of restaurant.
Chip shop was fairly good.
Playground and amusements minimal.
Additional activities, mostly for young children and arts and crafts very limited and fee.
Internet very difficult to connect to, gave up and bought data from phone provider in end.
Did report problem in van and guy came out promptly.
Also they did offer to help get our bags to reception due to taxis not coming to van.
But overall for the price very disappointed, won't be returning and wouldn't recommend.

"Always loved Golden Sands but…"

Always loved Golden Sands but disappointed lately,they haven’t had a shop on site since last year,chippy never open,and had to pay £6 daily for internet.People smoking pot in kids playground.Caravan was clean and tidy

"Don't buy one from this site"

Don't buy one from this site

"Nothing to do on site if you have Teenagers"

Nothing to do on site if you have a 10-18year old extortionate prices for passes aswell which i wasnt told about got to be worst caravan experience ever AVOID

"Arrived on site only to be charged an…"

Arrived on site only to be charged an additional £180 for site passes and insurance, these fees were not specified in my booking, the swimming booking system is a joke, my kids never managed to get booked on once in the 6 days we were there, none of the phone numbers worked and couldnt contact the office via phone, expensive on site £5 a pint' £10 for fish and chips, no shop on site.. Lots of families in the foyer distressed about the hidden fees for site passes etc, hard enough to save for holiday as it is, Reception didn't help, and wouldn't allow me to make a complaint, told me to pay the fees or we can't stay.. Disgusting customer service, won't be going back..Everything else was great, great van and owner, great weather and people, shame the site rob people blind.. incredibly expensive WiFi, and charged stupid amount to use the site quad buggies, absolute rip off..

"We love the camp site ,we rent off…"

We love the camp site ,we rent off private renters ,The caravan is amazing but the fact you have no choice to buy passes is day light robbery ,we cannot book the children in for swimming because its fully booked ,no other camps in Towyn charge such a large amount for what they say ,security and other things ,well I wont ever be paying for a pass again and Imet many people who said they would never return because of the charge on top of the holiday ,its a shame this company only have money on their mind .

"We were there for a nice relaxing…"

We were there for a nice relaxing friendly holiday. As a family we booked 3 caravans and a lodge.
The caravan the wife and I booked was the exclusive range so we paid extra. The caravan was nice, however we had no WIFI or frying pan(for self catering this is basic) it took two days of asking for one to be dropped off. The caravan was next to the maintenance area, this was the most noisiest and busy area in the park. Caravans being delivered well before 8 o’clock where the driver couldn’t have made any more noise if they tried. Workers arriving early parking their cars next to the bedroom windows whilst listening to their music loud in the cars.
On complaining we saw nothing from the manager. Our complaint was listened to by the reception staff however I feel after we left it was crumpled up and thrown in the bin. After a week there I need a quieter holiday next to Heathrow airport