"Quick response to support request"

Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

"Quick and Percise response"

Amazingly quick response to my inquiry and the response email included clear and precise steps to resolve my issue. Followed the steps provided and rersolved my issue within 2 minutes.

"Great support and very prompt"

Great support and very prompt! I was unable to login to my VPN provider (they had changed something about their configuration). Tom from support was aware of that providers changes and quickly told me the workaround. Highly recommend!

"Seems a lot of people had the same…"

Seems a lot of people had the same issue... NordVPN changed their procedure without letting their users know..
After trying to troubleshoot unsuccessful i submitted a ticket to flashrouters and got helped immediately... great customer support... BZ :)

"Flashrouters Support team is #1!!"

Same issue as everyone else recently. VPN changed the login keys. I didn't know this. Reached out to Flashrouters Support Team and as ALWAYS they fixed it pronto! What would I do without you guys??!!
I can't tell you how much I always appreciate the teams support and quick response. They're the best and I'm speaking from experience because I've had a LOT of tickets!! LOL

"Straightforward advice and fast…"

Straightforward advice and fast responses, very happy to have my issue resolved.

"Quick and excellent service"

They responded with a solution within 20 minutes alrhough the issue was caused by a 3rd party software.
Excellent!

"VPN provider changed login credentials"

I am using flashrouter now for 5 years. It worked well during the last years. My VPN provider changed their login strategy recently. As a result I was not able to connect anymore and wrote an email to flashrouter support. Within minutes I received instructions to solve the problem. Everything is back to normal now. Great service.Thank you.

"NordVPN changed their login protocol…"

NordVPN changed their login protocol and gave a very complex explanation to address it. Tom at FlashRouters was able to tell me what to do with that information for an easy fix. And still no reply from my request for help to NordVPN.

"Great customer service Tom M"

Great customer service Tom M. Helped me fast and fixed my issue.

Thank you!