"Do not use this company"

Do not use this company. I ordered a mattress but changed my mind and cancelled next morning. I was told it was fine and no payments would be taken. A week later a payment comes off from Klarna. I try calling them again and they say they’ll sort it. Now they won’t reply to emails and have blocked me on the phone. No intention of paying back the money and no goods were ever sent.

"First time buying furniture online and…"

First time buying furniture online and have to say was very impressed with the service .
My beds arrived in just over a week great quality and good price.
Recommended

"I recently purchased a bedroom set..."

I recently purchased a bedroom set from Ambassador beds, and I couldn't be happier with the entire experience. The quality of the furniture is exceptional—solid, well-crafted pieces that truly elevate the look of my room. The customer service was outstanding from start to finish. The sales team was knowledgeable and patient, helping me find the perfect set within my budget. Delivery was prompt, and the setup team was professional and efficient. I highly recommend Ambassador beds for anyone looking to upgrade their bedroom furniture!

"Exceptional service from start to finish..."

Exceptional service from start to finish! The team at guided me through their beautiful selection of bedroom furniture, ensuring I found exactly what I needed. The delivery and setup were quick and professional, leaving me with a stunning and comfortable bedroom. Great quality and even better service.

"I recently purchased a bedroom set..."

I recently purchased a bedroom set from [Ambassador beds], and the entire experience was seamless. The staff was knowledgeable, helping me choose the perfect pieces for my space. Delivery was prompt, and the assembly service was top-notch. My bedroom looks fantastic, and I couldn't be happier with the quality and service. Highly recommend!

"I ordered a bed from the company with a…"

I ordered a bed from the company with a gas lift storage. They did not send the gas lift bed base I ordered which I paid an additional £100 for, the base they did send also did not fit the bed properly. They kept informing over the phone and via text message they would send the correct one and after several months of back and fourth and false promises to resolve the issue they stop responding.

"Stay away from this company!!!!"

This company is a terrible lying company. Please stay away or you will be scammed!!!!!!

I ordered 4 dining chairs with this company in March 2024 and the delivery time was 6 weeks since the chairs were out of stock. After 6 weeks od waiting, this company texted me stating that the chairs would take another 6-7 weeks before delivery.

When the time came he would tell me all sort of lies on the phone such as " let me check with the warehouse and then I will call you back", " we can deliver on Sunday" as such. He would never call me back and when I called him back he would give me another day for delivery which was also a lie.

When I called him last time I was furious rightly furious and he immediately hange on me and blocked my number as well as my wife' s number.

I texted him, emailed him and called him from a different number however I could not reach him.

I applied to my bank ( the one I made the payment with) to get my money back.

Please stay away from this company even if it means you have to pay more. The company is a total fiasco, a big lie and cheaters

"Con artists and clearly no skill in craftsmanship ignoring my calls and messages "

This is not a fake review I have proof of purchase and order they have blocked my calls I have all the evidence needed via WhatsApp they Kept reading my messages I’m sending begging them to rectify my sofa yet do not respond to me when they did initially respond they told me someone was coming on a set date they then text at 430am cancelling and promised a few days later I waited in and no one turned up they ignored all calls and texts after the 430 am text I am legally obliged to my warranty yet I’m not being given it . This has been months now of pure ignorance Please just sort my sofa that’s all I ask !! None of my calls are answered , texts emails or chats I have all the evidence Aswel . I have a footstool that’s collapsed and a sofa that’s collapsing and sagging due to poor craftsmanship the cushions don’t fill the back as are too small it looks completely lumpy and out of shape as has been filled with cut up pieces of foam so all sags to the bottom of the back cushions please please sort this you was happy to take my
Money . Just do the right thing by customers I have been nothing but polite all these months

"Avoid this place extremely disappointed "

Evidence is there to how this is not a fake review they go by different companies names but all link to the same WhatsApp and phone number I have all the evidence I need I have not reviewed the wrong company either as they have tried to make out !! All I want Is my sofa sorted !!! They have now blocked me on WhatsApp and calls so I can’t send them messages all I ask is my sofa is rectified
I purchased a Sloane sofa a chair and footstool from this place it is not any where near as good as the picture the back cushions are too small and don’t fill the back of the sofa the footstool collapsed and the wood is poking through the sofa the cushions don’t stand up right as it’s shredded up old cushions so they drop to the bottom it is extremely poorly made the corner sofa has different seat pads underneath and you can see they’ve been jigsawed together using random pieces . They are all different levels of firmness Aswel dependant on which seat you sit on .
I’ve contacted hundreds of times over the last few months and they promised an upholster was coming to see me they have not sent anyone round after I’ve waited in when they said they were coming and all my calls and messages are being ignored I’ve got all the proof to show I’m being ignored I’ve rang at least 20 times a day and sent messages in every way possible . The sofa has a years warranty but this has not been honoured I have only had it a few months . They sent me a message at 430am telling me there upholster was sick but then continued to ignore me after that I’ve reported them to trading standards but there info doesn’t seem to match up so is being investigated . There reviews on Facebook are fake reviews also . All I wanted was the sofa sorting that I’d paid for but they are clearly a con artist company using fake images for there items . So after a few months I need a new sofa there is no reason that I could have caused for it to be the way it is I have another corner sofa in my house in another room and that’s in perfect tact and a few years older from scs ,

"Terrible customer service "

Have waited in 2 whole days so far for a replacement part of my sofa that broke. No phonecalls to keep me updated. No delivery as yet. 2 days wasted so far. I have had to chase and chase. E.mails get ignored for weeks. No one answers the phone! In the process now of complaining higher