"Vinotemp lack of customer service"

I own a wine cooler-Vinotemp, Model # VT-46TS-2Z. My wine cooler went dead, as in no electrical power. Since the cooler is out of warranty, I called Vinotemp to inquire about an authorized service representative(s) in my area. Vinotemp provided 2 names listed below. It should be noted that these names are different from the names on Vinotemp website.
1. Appliancepro-Tech (1-848-244-4918): This company has a 100% terrible reviews. Hence, I did not contact them.
2. Masterservice Appliance Repair (1-201-888-5997): I called them twice.
First time, I contacted them on April 2, 2025: I was asked what is the issue. I started explaining and after a few seconds I was told that they are busy and will call me back. They never called back.
Second time, I contacted them on April 3, 2025: I was told that they never worked on Vinotemp.
I am calling your attention to Vinotemp's lack of care and responsibility for the customer. Not only the information they provide is different from the information on their website, but the provided information yielded one service contact with terrible references, and the other service contact that never worked on Vinotemp wine coolers.
In the meantime, my wine is spoiling without a proper temperature environment.

"This is the second Vinotemp VT-32 Wine…"

This is the second Vinotemp VT-32 Wine Cooler I have purchased. The first lasted over 10 years which apparently was pretty good. It broke I spent about $500 trying to fix it. That was my first mistake. The second was buying a second VT-32 for about $1200. This one last less than 3 years and Vinotemp basically says “too bad, it is out of warranty, here is a list of repair places.” Service support is worthless. Repairing costs a minimum of $100 just to look at it. Vinotemp makes junk. Do not buy. It is better to buy a non-brand off Amazon for one-third the price and replace it after a few years than buy a Vinotemp for 3 times the price. By the way, Vinotemp says they make and assemble their wine coolers in the USA. That may be true for the very high end units. Lower end units are made in China. So they are liars, too.

"DO NOT BUY VINO TEMP!!!!!"

DO NOT BUY VINO TEMP!!!!!! WARNING!

All sales are final even though I wasn't informed my unit isn't panel ready and compatible with my project. Spent thousands and they simply won't to exchange. Horribly run company.

"Product Failure"

After a $1,700.00 purchase of the wine-mate 1500 CD and 13 months later the unit stopped working. Called vino-temp aka the Legacy Companies and they advised the best they could do is send me a list of local service providers. Given my, experience I would advise against purchasing any Vinotemp product.

"Piece of junk"

Delivery was four weeks late, which was the only reason I ordered it over the euroCav. It worked for one year and one week so one week past the warranty and then it quit cooling. Company would do nothing for me. First repair was $ 600 for new coolant. And questionable how long the compressor will last. It never cooled to 57° either.

"Discontinuing replacement parts"

Bought a 155-bottle Vinotemp from Costco in 2017 and the appliance tech today advised me I needed to order a new control panel since the temperature settings won't stay steady. Vinotech support advised me the cost would be $129; but, unfortunately, that part is now discontinued! Who discontinues replacement parts on products less than 10 years old? A new 155-bottle unit now costs $2,800. Guess they think they can boost sales by not supporting previous customers. Not a good way to do business!

"Difficult to Find/Read Controls"

The temperature gauges and light on-off were difficult to find (el-6silst). Could not find the link to register online on your website.

"This company is the absolute worst"

This company is the absolute worst. I have been in contact with them since the minute we plugged in our dispenser unit. It had problems immediately and the customer service was absolutely horrible to try to get the machine fixed and I am still waiting for the refund that they claim the initiated OVER a month ago. This has been an 8 month ordeal that is still not rectified!

"Great Dual Zone Product and Name…"

My wife and I ordered a Stainless Steel 155 Bottle Dual Zone Wine Cooler - EL-142SDST and it looks great and letting it rest for 24 Hours… This replaced the same type of cooler that we have had for many years, great company of Vinotemp and looking forward to many more years of great wine cooling!!!

"GARBAGE COMPANY!!"

GARBAGE COMPANY!!! I spent $2700 on a 4-bottle unit for a client that seemed ok through the Best Buy web site then purchased the 2-bottle unit for myself directly from Vinotemp for $1300. The unit I received was damaged; crushed top corner though the packaging was completely intact so it was shipped to me this way. The door is also mis-aligned, there are liquid splash stains on the side of the unit and the door edge is not straight as if someone has shaved the edge with a knife, the edge you open with your hand so you feel the sharpness and unevenness. It's very obviously a used, damaged, repackaged unit and the company will not respond or replace the unit. I sent them photos they requested of the packaging and damage IMMEDIATELY (within 2 hours of receiving the delivery) and have gotten NO response in over a week now! They didn't include an invoice in either shipment either. GARBAGE COMPANY!!!