"Poor customer service -- they do not…"

Poor customer service -- they do not return calls and have been unresponsive to my complaints about a new cooling unit that was shipped to me and is malfunctioning (I have owned 3 previous cooling units from Vinotemp that all operated properly). This company is no longer the reputable and professional organization I experienced over the years after I purchased a wine cellar in 1992.

"VT-winedisp2"

The unit works very well, but the temperature fluctuates 3 degrees before the compressor kicks on. Customer service is not the greatest. Never got to speak to a person and everything was taken care of through emails. The problem was simple, one broken plastic foot. Two weeks later, they sent a 3 replacement feet that don't match the foot that is broken. Can't have matching feet with only 3 replacement feet. I like the instruction book, all words no pictures. Easy to set up and the unit is fairly quiet. I would buy this VT-winedisp2 again.

"This company does not stand behind their product!"

I am sorry to say, I am total dissappointed in this firm. They do not stand behind their product. In 2010 I purchased an 84 bottle free standing wooden Vinotemp wine cooler. Last year, the upper mother board failed and I was able to purchase a replacement from the company. This year, the lower board failed and I tried to purchase a replacement. I was told they no longer have the part and could not help me. I have been trying, to no avail, to get the board repaired. So now I have a $2,000.00 piece of garbage.

"Broken leveling let"

The wine cooler is working. However, I had a problem with the leveling legs. One of the legs was in too tight and I could not loosen it. When I tried a wrench, the leg broke. I contacted service, explaining the leg broke, with a piece still screwed in. Their response was to send me new legs. I contacted them saying I still had a problem with getting the leg out, and they said use a wrench. If I could not get it out before, what makes them think I can do it now? Anyway, the unit is leveled with newspaper, painstakingly put there by my wife while I held the unit. The problem with the leg makes me wonder about their quality control.

"Vinotemp VT-300SS-2Z"

I have a Vinotemp VT-300SS-2Z, first purchased fall 2017. Sadly, that first device was plagued with problems, and although it hobbled along and operated for almost 10 months, it finally failed last september. Repair attempts and Warranty replacement took ~3 months, but I finally (since Jan 8) have a new VT-300SS-2Z wine cooler, which works much better. I'm happy with the wine fridge itself, but a little disappointed in the slow turnover needed for the repair, but we got there in the end.

"Auto Vino temp to replace in my Wine…"

Auto Vino temp to replace in my Wine cellar stopped cooling so I called Vino temp rep took me through all the test to see what was going on still doesn’t cool called them back to tell them again and they never got back in touch with me my unit I’m sure is under warranty and no one will send me a new one not happy

"High Quality Wine Storage Cabinet"

I am very happy with my new Vinotemp Wine Storage cabinet. I decided to pay a little more for a premium unit and it was worth the extra money. The unit is very quiet which was a major consideration since it is located in an area used for relaxation. The dual zone is nice, although I basically use the cellar for reds only. I particularly like the sliding metal racks and the front venting which is essential if placing the unit in a closet or "built-in" location. This my second Vinotemp unit over a 15 year period, and I have experienced no problems whatsoever. I purchased from Costco and got the "White Glove" delivery option.

"The wine cooler arrived in great shape…"

The wine cooler arrived in great shape and has been working well thus far. Very little noise and cools fine.

"So far, so good"

I bought the cooler a month ago and have had no issues. It seems to work just fine. I followed all directions on the set up phase and it is holding the temp to 60 degrees for my reds. I will say that it is in the garage and its winter (SoCal) so it's not hot yet. Hopefully it works through the summer, and if it does, then it's an outstanding cooler.

"The refrigerator is fine"

The refrigerator is fine, but I have yet to get any help with figuring out how to close the door easily.