"I recently had to purchase a new…"

I recently had to purchase a new cooling unit for my Vino Temp wine cabinet. After I was charged 1600.00 for the unit I asked for assistance in installing the cooling unit into the cabinet. I was informed that Vino Temp "no longer provides" assistance in this area; I then asked for a recommendation for an installer again I was told that Vino Temp no longer does that either. Fortunately I knew of a commercial refrigeration company whom I was able to contact and get the cooling unit installed.
If I had not known an installer having the unit made serviceable would have been a disaster.

"I note people wine cooler"

I have this wine cooler only for about a month and I love it.
Love the dual zone as I like my white wines cold, I owned 3 wine coolers before and neither one of them
kept the wine cold (still had to use the fridge). Vinotemp looks great, operates fantastic is not noisy at all and does the temperature job. Thank you.

"Gillen"

Been in touch with service dept they always get back to you as soon as possible. Still working on resolution.

"While I finally received a $15,000…"

While I finally received a $15,000 custom built wine cabinet, The process of getting there was terrible. Calls to Julia Clemont were often answered late, help in trying to get cabinet shipped was not great. I have an email file that is at least 40 emails long. I am certain I would never use Vinotemp again.
BobGorab

"There are several reasons why I like…"

There are several reasons why I like shopping for wine at Vinopolis. First, the selection of wines from around the world is outstanding and the store prices are very competitive. The website is easy to navigate, and if you have questions you can reach one of the store experts and ask them questions about any wine.

"Do NOT buy!"

The SERVICE can't even call itself that! Customer service is horrible. Product is unreliable. Do Not do business with Vinotemp. It is amazing to read all the very poor reviews over a long period and yet the company does nothing to correct the problems. They obviously do not care!

If you want the details read on...

I had the 2500 unit for about 4 years. It broke down twice. The last time I sent it in for service I waited a few weeks and expecting it would have been worked on or at least looked at I called to arrange pick up since I would be in the area. I called and left messages with no call back. After waiting a few weeks I got an email from Richard the Service Manager that noted that we had attempted to change the venting which was true but done with a technician they suggested. He said to correctly change the venting it would require more work. The venting did not have anything to do with the failed parts. The email stated that Service would take 3-4 weeks. I indicated that we should proceed. I did not hear anything back for 10 weeks so I began writing and calling. After another week or so I got an email indicating that "we are at an impasse" due to the venting issue. I was NEVER told we were at an impasse!

We then discussed the cost of repairs and venting change. Price would be about $800. And he cautioned that they weren't really sure how long the unit would perform properly or last. I asked if i could just by a new one and perhaps get a discount. He said he would call back in a hour. 3 days later - still no call.

I called again and asked for a sales person to determine if I could get a discount on a new unit. She stated she would check and call back. She never did.

I called again and asked for someone who was responsible above Service and Sales. I was given the Admin Asst voice mail. I left a message stating the issues and implicitly stated I did not want to talk to Richard anymore due to his unresponsiveness.

I got a call from Richard!!! (Very apologetic)

Then he indicated that I could not get a discount AND I would have to pay extra for them to install the bottle probe that I had purchased and sent in with the damaged unit.

This whole process to over 4 months to get thru... I bought a CellarPro unit and suggest you do the same.

"More denial and falsehoods from VinoTemp"

More denial and deflection from VinoTemp! See their response to my last post. They DID in fact know that my unit was coming and my return address was on the label. Now, after the fact, they write a response saying I was missing paperwork? Laughable! This review is the first time I've ever heard about needing special "paperwork" in the return.

They claim they've been in touch? I have received 2 emails and 0 phone calls from VinoTemp. 8/9 and 8/22 I received emails from their tech supervisor telling me the warranty claim process of how all the cost is on me to return it to them, that they won't pay to have my unit fixed at home, and that they won't replace my unit. NOW... they say they can't repair it because it has a small dent in the side of it? LOL! So, I guess I'm just out the $2,000 then, huh VinoTemp? Is that how you treat all your customers?
If you can't repair it now, then I fully expect a BRAND NEW UNIT since you have affirmed both on the phone and via email, that my unit is under full warranty!

By the way, all my calls to them were waiting on hold for 40+ minutes because they have only 1 person to talk to.

I'll keep you posted, people, on whether I just ate a $2,000 cooling unit from VinoTemp or not. This will not end, if that's the case. This is only the beginning for them. This is now about the principle of not honoring a warranty and providing false claims to the public, no longer about me trying to recoup my sunk costs.

"Great product"

Great product. Poor customer service. It was suppose to be ready for pick up in 2 days. It wasn't ready for almost 10 days (and after 3 phone calls)

"PRODUCT “OK”; QC AND CUST SERVICE NOT SO MUCH"

1. We recently bought two Designer Series, 2 zone, wine storage units. One or them will not maintain anywhere close to the temp range specified in the manual (warmer zone). Also, the control panel was not attached. I turned in a trouble ticket a month ago and have heard nothing.

2. Ordered additional shelves for both units over a month ago and have no status updates and no projected delivery date.

3. Requested a price on a stand-alone cooling unit, but never received a response.

"Terrible customer service"

We have owned a Vintemp for about 3 years and have been very happy until a week ago when it quit cooling. We have tried to contact customer service several times but they do not return calls. Next option was to call several local service people and their response was we no longer service Vintemp because parts are too hard to find. So what am I to do? Happy with the product. But customer service sucks.