"Wilkinson Cameras "

I’m extremely pleased with my experience at Wilkinson Cameras. I managed to finally get my hands on the viral Canon G7X Mark iii, which has been sold out everywhere for months! The shipping was very quick, and although there was a small worry with the delivery being made to my neighbour, that was down to the courier and not Wilkinson Cameras themselves. Their customer service team was absolutely lovely and helped resolve everything quickly and professionally. It’s clear that this small business deserves much more recognition. I’ll admit, some of the negative reviews had me a little worried at first, but honestly, if you follow the process correctly, you shouldn’t have any issues. Overall, a fantastic experience. Thank you !

"Great service from Wilkinsons so far"

Great service from Wilkinsons so far. Lens arrived well packaged and in full working order (looked brand new)

My only issue was the box said "Demo - not for resale" which has made me wonder how my warranty might work from SIGMA

"Quick on replying question"

Quick on replying question, shipped on next day.

"Really helpful"

Really helpful in facilitating the repair of my binoculars. Couldn’t ask for better customer service. Thank you

"Preston Branch"

Excellent service today- firstly from Elliott on the phone in explaining what I needed to know and then from Park in-store.

"Exceptional service"

Rang this morning to enquire about sensor cleaning. Popped in to my localish branch at Preston. Quickly discussed options. Either following day pick up or premium same day service.

I was very happy with the service I received. It was very quick. They were very thorough and showed me the before and after state of my sensor. Very impressed with the service.

Shout out to Park who looked after he me. His customer service was exceptional and I would thoroughly recommend.

Thanks for a great customer experience. Much appreciated.

"Disappointed "

Previously had good experiences, but unfortunately, their complaints process does not reflect that. When issues arose, they were dismissive and inconsiderate.

They prioritise their own terms first, and customer rights second.

Giving two stars only because past in-store experiences were positive. Disappointed, nonetheless.

"Damaged Scanner - Refund Refused - Novuna Intervened"

Our experience with Wilkinson Cameras has been appalling. We purchased an Epson V850 scanner for £849, intending to digitise and preserve old family photographs (following recent family losses), only for it to arrive faulty, with loose glass, internal debris, and disengaged transportation locks. We reported these issues well within the first 48 hours of receiving it, and Wilkinson Cameras initially acknowledged the issues, and approved the return without contest.

We immediately called Wilkinson Cameras on noticing the cracked glass and they assured us that this was fine. Due to safety concerns, we asked if we could remove the broken glass before returning it, and they permitted this.

Once they received the return, Wilkinson Cameras completely reversed their stance, falsely implying we caused the damage somehow, and refused a refund. Their justification for this was that we had "tampered" with the unit—by removing the broken glass.

1. The broken glass could have damaged the scanner’s electronics directly beneath it (carriage, sensors, etc.).
2. The broken glass could have posed a safety risk to anyone else handling it.

Instead of dealing with our case with any level of apprehension or consistency, Wilkinson Cameras have contradicted their own advice, ignored key facts and attempted to shift liability onto us.

In short, this experience has been disgraceful. My partner, an NHS nurse, has had to take time off work because of this, which is completely unacceptable. We strongly urge caution when dealing with Wilkinson Cameras, especially if you receive a damaged item.

Update: 29/04/2025

Novuna ended up, (unsurprisingly), siding with us, after having reviewed all of the evidence. They took the appropriate steps to ensure the retailer refunded us in-full, after the retailer steadfastly refused for 2 months. Wilkinson Camera's have wasted not only our time, but that of other businesses, only to come to the same resolution that we could have reached 2 months prior when this all started.

We won't be reading any responses to this review by Wilkinson Cameras.

"The equipment arrived mechanically…"

The equipment arrived mechanically damaged in transport. Unfortunately, the process of possible replacement complicated.... It was expected that I would send it back damaged and then receive a working.

"Happy with my purchase"

Wilkinson was my go-to destination for finding a new microphone. They had a great range options at fair prices. The microphone I ended up buying has been working flawlessly. I'm very satisfied with my purchase.