"Ordered brown boots got dark brown…"

Ordered brown boots got dark brown boots if someone order's brown don't send dark brown. Very dark not what I ordered good quality boots fit true to size 9 i just don't like the colour all the problems sending them back is just annoying. Just send the right colour when people order. Says brown on the invoice dark brown on the box so frustrating when it's obviously not the correct item. Not a happy customer

"Very poor shopping experience"

Very poor customer care and horrible delivery service. I had to order an item twice and still misleading size guidance. The delivery driver also was very disrespectful. Overall bad shopping experience. Do not purchase from this company!

"Avoid this company"

This is a dreadful company. The product purchased was not fit for purpose - the clasp on the bag failed - regularly spilling contents all over the floor. When bringing up the issue with their team we were told there was nothing they could do and accepted no responsibility.

"Rapid Delivery.Good strong…"

Rapid Delivery.Good strong construction, with good strong handles and plenty of zipped pockets.

"I ordered a leather coat fantastic…"

I ordered a leather coat and it was a fantastic price £199 full length and wow I ordered a size up as suggested by a review on Amazon and I have to say it is stunning. It looks good. It feels good. It is just a wonderfully made poduct And would highly recommend everybody

"Great product and service "

I am delighted with my Lola Ladies Biker Jacket (tan size 14). Fit, colour, style and quality all excellent. Delivered promptly.

"Avoid this firm at all costs. Disgraceful. "

Avoid this firm! We ordered a man bag used it once. It caused serious damage to my husband's lovely knitted jacket as the webbing was rough inside. Flatly refused to accept a return saying it could have been like it already. I sent photos showing the two different shoulders. One perfect and one damaged by the bag. As if you would go to all this trouble to return if it was damaged already. His lovey jacket is not replaceable. Disgraceful company and even worse customer service. Anyone can get good reviews when nothing goes wrong but it is when things are wrong that the measure of a company shows. Avoid them; they are awful.

"I happily recommend this company."

I recently bought a multi-pocket gilet "Roger" in black, when it arrived it was a beautifully made garment but i found that it was too small, I phoned 'House Of Leather' and returned it the same afternoon.
Today (15th August) my exchange garment arrived as promised; the service could not have been quicker and it is another beautifully made garment of excellent quality; and it fits like a glove, what a happy bunny I am.
Thank you to all concerned.
Tip; order a size UP from your normal buying size and you will not be disappointed.

"Very pleased!"

Very pleased!!
I ordered a sheepskin bomber coat;
it’s absolutely beautiful & top quality.

It was very fast to arrive, i cannot fault anything. Came exactly as described. Very happy with the level of quality.

Thank you & God bless,
David

"I ordered a leather vest"

I ordered a leather vest. It didn't arrive and then I got a notification from House of Leather to say that they were refunding my money. When I checked with them, the vest had been returned .. undelivered .. and yet I had had no notification from the delivery company that they were going to deliver or had tried to deliver. I suspect that they made a mistake with the address and tried to deliver elswhere. I would like to point out that my contract was with House of Leather and not with any carrier service they chose to use and I didn't think it good enough, when asked, to say 'you'll just have to order them again' and push the responsibility back on to me ... so that what? - it can NOT be delivered again? What kind of service is that? I would suggest House of Leather needs to look at how it treats its customers.