"Lost refund"

I ordered a coat that I had to send back. 10 days later I am still waiting for my refund. I have phoned only to be told the refund has been issued but its in the system.
Today I am contacting my bank and issuing a charge back. Order No 51158

"Ordered a ladies jacket"

Ordered a ladies jacket, it arrived in two days. It was lovely however was a really small fit. I used the sizing chart but it was really small. I returned it and received a replacement with in the week. Two sizes bigger but still small.
Lovely jacket, great service, but Oder bigger than you need.

"100 Percent real Lether"

Brilliant Lether Jackets Top Notch Lether fits like a glove. Fast delivery my jacket arrived in 2 days. For the price of a real leather jacket, you cant match House of Lether. Awesome Shop thanks guys

"Disgusting service."

Purchased a jacket from here, 6 month ago. Split everywhere. Informed them, and no answer. Absolute rubbish.

"SCAM COMPANY"

SCAM COMPANY. Bought a leather jacket over £100, sent it to returns, they say they never received it!

"Fast delivery but what's your idea of…"

Fast delivery but what's your idea of size 20 jacket was more a 14 or 16 and I'm being generous I note I have to pay to and the jacket back in my opinion you are not a quality suppler

"men’s flap over Dunkirk brown briefcase not fit for purpose, shoddy stitching"

I bought a men’s flap over Dunkirk briefcase (order 36434) in August 2022 and sadly it only lasted a few months before the stitching holding the handle gave way rendering it useless. House of Leather UK refused any help to repair or replace it sighting ‘excess load carrying! Despite having no evidence that was the case and my assuring them I had not overloaded it. It’s a shame to have to report this, I had hoped to have had a good few years of use out of the case just like I have had out of many others, all of which i have loaded with the same paperwork and equipment and all of which have lasted until they became too tatty to use professionally. I am considering a small claims avenue to remedy, goods of this supposed quality should last longer than a few short months.

"Fantastic product"

The website is easy to use, especially when ordering. I ordered a leather pencil skirt, it fits like a glove I am so pleased with it. The delivery was quick also, highly recommended, I am going to order another skirt in a different style.

"Jarrod bomber jacket - excellent quality"

I bought this jacket having been totally underawed by one I'd bought from a supposedly American designer label at well over twice the price of this one & which I'd returned immediately. I saw as soon as I opened this one the quality was superior - the skin, stitching, finishing. The jacket fit me perfectly too - true to stated size - not something you can take for granted these days.
A lovely jacket & worth every penny.

"Would highly recommend. Brilliant service and lovely jacket."

Bought the ladies Daisy leather jacket with detachable hood - was a really lovely coat but too small for me so I had to send back for a refund (as I needed one for the weekend and wouldn't have had time for an exchange). I sent it back tracked - they received it yesterday and refunded me the same day. Excellent service so will definitely be using again. Thank you, House of Leather, really appreciate your excellent service.