"I bought a pair of black stretch jeans…"

I bought a pair of black stretch jeans and to my shock……they fell apart…first just below the waist band and then the back of the leg. I’ve only worn them twice. I repaired the first rip but the leg split and just shred. It’s too bad they fit perfectly.So disappointed. Maybe you would like them back to verify.

"I am very disappointed with your policy…"

I am very disappointed with your policy online of a final sale. Online sales, should allow a client to exchange for another size or a credit note. I now have a beautiful jumpsuit that doesn’t fit me.

I was at st. Vital mall in Winnipeg and I found the supervisor very unhelpful. It is the store policy and nothing can be done about it. I have been a client at Laura’s store for over two decades. Very poor business service. I do not wish to return there or recommend anyone to go to your store.

The service at Melanie store is totally positive. Melanie was amazing and I would return because of her. But NOT LAURA store at St. VITAL IN WINNIPEG.

"Spent $200, Received Nothing"

Customer service rep Enza was dismissive and unhelpful—ignored emails, rushed responses, and showed no interest in actually assisting with my lost package. Laura Canada takes no responsibility for missing deliveries, even when FedEx can’t confirm where the package was left. Extremely frustrating experience. Would never order from them again.

"Great customer service is back!"

Early December I visited the Devonshire Mall and reluctantly walked into Laura. I say reluctantly because my experience at the other Ladies clothing stores was awful. It was very busy but a young lady named Ruwaida came to my rescue. She had 3 or 4 of us going at once but still managed to make me feel like I was special. I walked out with a beautiful outfit and matching jewelry because of her. You now have a customer for life. Her customer service for being a young girl was a breath of fresh air. I recommend your store any chance I get. Thank you for bringing customer service back! Oh and your selection of clothes is amazing as well! Thank you !!!!

"Visiting Laura at Upper Canada mall was…"

Visiting Laura at Upper Canada mall was a wonderful experience. Goldie was very helpful to my mom and I searching for a evening dress. Her customer service was amazing and so helpful to both of us :)

"I made an order online "

I made an order online and received a tracking number. After 1 week the tracking showed it had not moved. I called customer service and the rep was amazing. The rep found my package and got it moving again. The rep even called me back to update me. Great customer service.

"This is actually frustrating with the…"

This is actually frustrating with the purchase I making from Laura . 2 years back I bought a winter jacket . Now even couple months the zipper broke . Then again last year I bought another winter jacket the zipper broke . I don’t understand after charging 100-150 $ on jackets how come such cheap quality . The jacket I buy from non brand stores stays for years . Really disappointing and never want to purchase from the store

"I went inn to Laura Warehouse in…"

I went inn to Laura Warehouse in Anjou.4/01/2025
I walked inn and asked for a refund on pants I had bought previous Sunday.
The young man said there is no returns just exchanges, then a woman explains to come back on the Tuesday. The young man abruptly says no returns I told him that on the receipt, my product was refundable.
He didn't want to listen to me anymore.neither was the woman.
They told me the rules were applicable in all the Laura's
Customer service was not a pleasant experience.
So I went to another Laura and they immediately refunded me. No problems no BS.it was on Galerie D Anjou

"Tres mauvaise expérience avec Laua. que j'ai attendu cette commande…"

Parce que j'ai attendu cette commande plus que 2 semaines, et à cause du délai je n'ai plus besoin de la robe. Et quand je voulais retourner ça n'a pas marché. Après beaucoup de discussions ils m'ont donné une carte cadeau à la place de l'argent. Le problème c que qd j’avais fait la commande en ligne c'était écris que la marchandise va être expédiée en 24h chose qui n'est pas vrai du tout puisque j'ai attendu plus que 2 semaines pour la recevoir, donc ce n'est pas ma faute que le robe a été livré en retard ce qui m'a poussé à acheter une autre robe pour assister à mon événement. D'après ma mauvaise expérience avec vous je trouve que vous ne respectez pas vos clients et que votre service à la clientèle est trop mauvais.
Après cette expérience je pense que il faut éviter magasin avec les magasin comme ça.

"Giving a 1 star is generous"

Giving a 1 star is generous. I bought a dress and a coat on line and generally I purchase one size larger than my dress size for coats. The dress size fit okay but the coat needed about 3 inches more to be able to zip up.
In addition, it was evident that both items, looked like second hands. The ivory coat was probably returned several time maybe for the same reason (size is not standard) and looks like it should be donated. I could get by with the dress after a good washing.
Online customer service refused to offer an exchange or provide a credit note for the coat, only insisting it was a final sale and that is the risk I took when I buy on line.
Laura shoppers, if you have funds to waste, you can continue shopping at Laura, with their poor Customer Service and passing off substandard store returned merchandise as brand new, without any recourse.
Frankly, I can assure you it is my last purchase from them.
Ask yourself, am I really satisfied with the level of customer service and the price paid. You have the power do something about it. Buyers Beware.
Carol