"Absolutely disgraceful!"

Absolutely disgraceful!! Had no heating for over a month with two young kids, and it’s still not fixed! It’s only 1degree outside now! You wait for them to arrive within the selected time slot and they never arrive. I requested for the engineer to notify me before he arrives when you have to rebook the appointment but the request is never met!
I honestly dislike them, no remorse for their customers.

"Didn't turn up in the time frame was…"

Didn't turn up in the time frame was supposed to come between 9-1 came at 4.30pm only for him to tell me he hasn't got the part so a day off work wasted

"Took 6 call outs to fix heating"

Took 6 call outs to fix heating. About 20 mostly wasted calls, 2 missed appointments in which no one showed up in the time frame, 2 appointments where the engineer wasn't given the part they needed.

The engineers were polite and helpful, especially Charles who fixed the issue. Great service. The customer service team tried to help. The issue here is the way this company is run and management. For a huge contract with the local council, it's quite unbelievable that operations are completely inadequate and as shocking as this, as all the reviews show.

How hard is it for the managers of this company to run a mostly accurate timetable, have effective communication with their teams and ensure their engineers have the information they need to carry out their jobs? Seemingly impossible!

"This crew sum up why Britain is in the state it is..."

If I could give them a negative score it would be -5.
Useless company, all of them are "half a job Bobs" getting paid a ton of money from the council for every call- out.
Can't competently complete the job on a first attempt, and subsequently get called out over and over again to rectify the same issue.
Every call out = more money for nothing from the council.
Avoid like the plague if you can. Shoddy work, incompetent, lacking in people skills, bunch of cowboys.
With people like these, it's no wonder Eastern Europeans get a better share of the market.
This company is a discredit to British workmanship.

"Avoid at all costs"

Avoid at all costs. They don't turn up for booked appointments and the so called engineer even LIES on his work sheet and says he has completed the job. Disgusting company.

"Dennis arrived within the allocated…"

Dennis arrived within the allocated timeslot. A very thorough and respectful worker and a pleasant man. Grateful.

"Avoid T Brown at all Costs"

I’d give this company zero stars if possible. Echoing the other clients’ sentiments, T Brown staff are dishonest, unreliable, incompetent, lazy, the list goes on. Their staff have lied countless times, and eventually told us that our issue isn’t urgent enough for them to attend to our property. I’d avoid them if you have a choice and enlist another company’s help, if I were you. Never do business with dishonest people.

"distgusting"

Disgusting that you leave and elderly couple, being disabled without any hot water or heating. Had a leaking filter, (at that time heating and water was working) had to put a bucket under it, told someone what it was, sent a bloke who looked at it for two minutes saying "yeah it's your filter" need to order a part, was gone within five minutes of being in the property. Five days later two girls turn up, unable to fix the problem as the new part became "cross threaded" left saying the hot water will be ok and did I want a couple of fan heaters!. Started the hot water will be fine. No the hot water wasn't fine there was none and the boiler wasn't kicking in to heat it up. Suppose to be back the next day, no one's shown, phoned them up, haven't got the part should be the next day. How can you come into a house with a working boiler, be it a leak going on, and leave a house with no heating and no hot water. It's winter, they are elderly and disabled. I'm flabbergasted!!!

"Unfit for purpose"

TBrown are responsible for fixing issues in my building. We have been without heating and hot water for four months. They are demonstrably incompetent. They are also dishonest and regularly lie during telephone calls.

"Unprofessional and untrustworthy."

They were due to come between 8am and 1pm, I waited all morning and when they didn’t show up I rang them. They claimed it was an all day appointment and the person was running slightly late at a different job. I said that couldn’t be true because they’d texted me with a time and why were they saying they were running late if it was actually an all day appointment and given they hadn’t managed to speak to an engineer. They realised I’d caught them out so then said they’d try to find an engineer and call me back. Not expecting them to. Completely unprofessional and then lying to cover their tracks. Disgraceful from top to bottom.