"Unless company total liers don't come…"

Useless company total liers don't come when booked and said they didn't get access. Don't even deserve a 1 rating. Don't book them for repairs not reccomended

"If customers are not your priority, what is it ?"

If you need something, don't call them.
We had a ticket for a 4-hour repair, but no one turned up, nor contacted us for an update.

The next day I called back and spoke to a rude (Johny?) staff member not able to answer my questions, and told me "to not worry" ... Cuts me off multiple times when I was speaking.

The company already has a bad rating so I suppose the staff only reflects the reality.

"Sent four different gas men to my house…"

Sent four different gas men to my house on four different occasions in a period of 10 days ..they can't fix anything. Useless ..cowboys ..they said boiler ok but it was not and never was ok. scum bags caused Me so my stress no hot water and heating hope they rot in hell

"Incompetent"

After being 8 days without heating and hot water An appointment was made for and engineer and electrician to come for 1st February an all day appointment.On Thursday the engineer arrived at 8am spent 5hrs installing the boiler when he left he told me the electrician would be with us soon
And also all the rubbish would be collected that day. By 4pm no sign of electrician so rang TBrown after being in a queue for 45 minutes spoke to customer services and was told the electrician should have told us he wasn’t coming. But he would be with us on the Friday. So at 8am Friday rang T Brown to confirm and was told someone would be there between 8am &8pm , it got to 4pm so I rang TBrown and was listening to music until 5pm obviously it was Friday and they didn’t want to deal with there customers
So no one turned up again. Rang Saturday morning and was told that an email would be sent to the insulation team again and someone would call me
Of course no phone call over the weekend
So this morning I rang at 8am and spoke to a lady who said they couldn’t send anyone out until tomorrow
If we want hot water at the moment we have to put the boiler up to 80 which means the radiators are on higher than normal just so we have hot water
I lost a days pay as I had to have Friday off and now I have to have another day off tomorrow
Also the rubbish the engineer left was still sitting in my front garden yesterday which included the old boiler and tank But apparently there coming for that today. All I can say is what a way to run a company Peabody needs to rethink when TBrown contract is up for renewal

"This company is so poor I have hot…"

This company is so poor I have hot water coming out of a over flow pipe and all t brown said we do not carry pipes

"This morning I have been waiting since…"

This morning I have been waiting since 7.30 it is now 2pm.
This is the 3rd time the Engineer has not showed or has shoved a card through the letterbox without knocking.
I hear very well. I have the windows open and I'm not making any noise and I live in a quiet off road. I cannot understand what is going on here - do they get paid if the take a picture of the door - taxpayers money - for a picture of the door and say there was no answer.
The 4th appointment on Friday I am leaving the door open, let's see how they get around that one.
I will also make a complaint to the council and ask for an FOI on how TBrowns payment structure works.
Something is seriously wrong here.

"Useless- caught on camera engineer"

Made me wait in all day only for the useless engineer to be recorded on my ring doorbell taking a picture of my door without ringing the bell, then pissing off home.

"They couldn’t care less."

I had an appointment to switch on the gas and the boiler between 8am till 1pm.
No one called. I then phoned the company after 1pm to see what was happening explaining to them that I took my morning off and that I was waiting in a cold place (new property with no gas on) since 7:30am.
They said that the technician was running late and should be with me within the next hour.
After 2:30pm, still no one or phone call. I phoned again the company that is now telling me that their technician is doing my postcode and that he has two jobs (me included) at this postcode so he should be with me very soon.
Now it is 3:40 and guess what nobody has turned up.
I made another call to the company ( for all those phone call I been waiting on average 45 to 60 minutes to get someone) that tells me that their guy should be coming a bit before 6pm but if he doesn’t turn up to contact them in order to book another appointment.
That will be 10 hours and a half waiting.
Now I caught a cold and I am very upset.
Well done Tbrown for that amazing professionalism and customer service!

"This company must be the country's…"

This company must be the country's worst boiler broke down three times in a month now awaiting another part as no hot water , if you phone your wait an eternity it's about time Peabody Trust changed this so called company but I guess they are the cheapest so pay peanuts and you get monkeys dreadful company .

"Did not fix my boiler properly water…"

Did not fix my boiler properly water damage from the boiler going on since 8th December 2023. Missed appointments no show still not fixed.Lambeth Council tenant.