"So I had a new boiler fitted on the…"

So I had a new boiler fitted on the 30/12/23 the engineer didn’t put the condenser pipe back on the waste pipe so from the 30/12/23 the pipe was leaking slowly under the sink behind a boarded off area . I obviously didn’t know but after a few weeks I had condensation on my windows and mould flys start appearing and was using fly spray they just kept coming over the weeks and mould getting worse . I took a picture of the flys and identified as drain moths so I started looking for a leak and found under the sink behind the boards in a very tight corner the pipe was off , so when the washing machine was on it would pump on draining or when sink was full and plug was pulled it would drizzle out causing a black sludge full of moth lava underneath the boxes off area and bad damp so from 30/12/23 to 1st of march 24 it was leaking. The damage was done everything was mouldy damp and the kitchen needed to be removed the flooring everything ruined, I sent 2 emails to Tbrown gas company they send a inspector out on the 17/04/24 he spoke to me all nice saying it’s bad we need to do something for you . He went back to the company they try saying the washing machine popped the pipe off to cover it up , the pipe is two long and the angle of the pipe it’s impossible to have even been in the waste pipe to pop off but the guy lied I have all the pictures and evidence u can see it was never attached after the install causing the damage, I have had no kitchen no cooker and flys in my flat for months, my clothes smell damp when I wear them everything it ruined

"This company is getting worse."

This company is getting worse. They missed both appointments. Nobody turned up. Then sent me a Legal Action letter blaming me for not letting them gain access !! I phoned them of course, and I do beleive they are lying. How do they get away with this ? What a bunch. They should be closed down.

"Today my new boiler and radiators were…"

Today my new boiler and radiators were fitted, very happy with workmanship, and then electricians came to fit the control unit after that I lost lost hot water, and heating. Reported to T Brown, and I was told that I have quality control appointment, which was not aware of , I explained that I have hot water, the advisor on phone told me it's 5 now they have finished, then no problem, I asked there is no problem because I have no water and heating, I put me on hold then line went dead. So impressed with customer services.

"A danger to Health & Safety and a totally incompetent company"

How does this company still have a contract with Peabody! They came out to complete a gas safety check and left the pipe hanging off the boiler! This morning my kitchen is flooded! No hot water, the same last year! This is a flat with wooden floorboards, so I’m sure the resident that lives below, will have a collapsing ceiling soon! Incompetent! Thy need to be reported to the Health & Safety Executive. Qualifications and competence are required when working with gas for a reason! Don’t go near these people! Peabody you should be ashamed, another incompetent organisation!

"A company getting away with murder for years "

I cannot tell you how much I hate this company. Time and time and time again they fail to keep appointments. This has been going on for years. Why my housing association still uses them is beyond belief. There is never any apology I have wasted so many hours waiting for these cowboys to turn up.
I emailed them for their latest excuse.Apparently they were at my flat at 3pm ...blatant lies as I took a half day and was in my flat from 1pm.

"Chaotic, disorganised and disinterested"

Chaotic. Multiple appointment letters sent for the same issue - appointments they do not turn up for. Either significantly late or total no shows.

Poor levels of customer service, and what sounds like lies about why their engineers haven't arrived ('they came this morning but couldn't get access to your property' - utter rubbish). No apologies and no priority given when rebooking missed appts

Engineer who did arrive (4 hours after appt time) told me he had only just been called to attend an hour or 2 beforehand.

As tenants we have no choice so are held hostage to poor companies like this

"T Clowns NOT to be Trusted"

No Star
No order
Dishonest
Disgraceful
Unprofessional

"I was told my appointment with T Brown…"

I was told my appointment with T Brown was between 0730 & 1300
I called at 1320 to be told the engineer was running a couple of hours late and would be with me at 1500,
bearing in mind that no one from T Brown had made me aware of this.
so I took this opportunity to do something as I had already lost most of my rest day from work, then to my horror a missed appointment card was posted at 1404 the time I found this was at 1440 so now it turns out I have totally lost almost a day due to T Browns Incompetence.
When calling them about this situation the customer service was shocking and they insisted that I book another appointment saying that the engineer said he would be with me by 1500 but this was not said to me on the phone, It was said he was running a couple of hours late and would be with me for 1500.
This company has no customer care what so ever peoples lives should not be played with especially on rest days from work where it is the persons time after working hard to get rest days.
I asked for the rearranged appointment to be the Engineers first job due to them messing me around but the response was we only do a time scale of morning or afternoon so we cant do that (Shocking) what on earth are the LBH thinking of giving them this contract? I pay for this service of incompetence weekly out of my rent it's SHOCKING.

"STAY AWAY"

i do wonder what was the motivation behind Hounslow Council having a contract with TBrown.
terrible customer service, engineers lying about attendance - taking a photo of front door without knocking and then accusing you of not being at home, saying appointment is classed as an emergency and then leaving you days without heating and hot water.
if it wasn’t for contracts with London councils, they would have been long gone and out of business.
STAY AWAY from them if you value your time and sanity.

"Timer repair for boiler"

Had trouble with timer unit on boiler, engineer (Roman) came in on Monday 18/03/24 to assess repair, contacted by T Brown following day to tell me parts had been ordered, and follow up appointment was made for Thursday 21/03/24 pm, "Roman" arrived again to do repair, this took about 30mins, repair completed, no mess, and "Roman" even re-enstated the timer functions to the times I had on old unit, very well pleased. From time of reporting repair, to time of completion, well done to "T Brown" and engineer "Roman". Great customer service.