"Horrible experience rude staff"

I called Peabody at 9 am who were kind and helpful the put out an urgent priority work detail as I'm registered disabled and I am very vulnerable due to severe degenerative arthritis. I was informed the work went out to T brown. I called them at 12:30/1 pm as I was freezing with no boiler activity. I spoke to a rude woman who told me Your booked in for 1-5 pm I asked -to confirm- that means I have to wait until 5 before I call back she replied yesterday I said thank you for your time and ended the call. I am stone cold my daughter called me this morning 9/1/25 at 6:30 to see how I was doing she is on her way here before she gets the kids of to school to bring me a heater as these people still haven't turned up. They are more than aware of my venerability and are providing service at below par I suggest to the woman on the phone if you don't want to hear people's voice don't work answering phone's as it's a job that requires 2 way conversation s. I hope Peabody send different contractors when I call this morning

"Liars!!"

I had a lack of heating and hot water in my residence for more 12 hours, and despite my attempts to resolve it, I have yet to see any progress. They stated that an engineer came out to my property and called my phone but there is no proof and no calls. I have a baby that’s under one and a pregnant wife.
Being left without heating and hot water is not only uncomfortable but also concerning for health and safety, especially during the current season. I have reached out to their customer service department on numerous occasions, but there has been no definitive solution or timeline provided for when this issue will be addressed.

"Absolutely shitty shocking company"

Absolutely shit company! I called this morning saying I have no hot water or heating, they said they’d come out up until 8pm, I waited and waited with no show.. I called at 2 mins past 8, for them to say the engineer did attend, he took a pic of the front door, knocked and called, WHAT A LIE!! I have been calling several times today to make sure the engineer is still going to attended, I have 3 young children, my youngest being 11 months, and my house is freezing!! I also have a broken front door and no letter box that’s letting such a big draft in! The man came.. didn’t call, I have no missed calls and my phones on loud, (but other people are able to get through no problem) he didn’t buzz to get into the block (apparently he let himself in the block) took a picture of the door and left, this guy did not even try! He came, let himself in the block, took a pic of my front door (to make it look like he tried) and left, not the 1st time I’ve had trouble with these! Shitty company, if you don’t want to do your job and carry them out, then give them to someone who will! Why would I call several times a day.. and not answer my door or phone for you to fix the job! Absolute job worth spanners!!

"Time wasters"

They do not keep to their appointments they think its OK to waste people's time .
TB have now contacted me and will honour the original appointment and have apologise.
So thank you TB.

"T BROWN NEED STRIKING OFF"

You only have to read the reviews to see what a disgusting service t brown give. I live at home with my elderly heart patient father. End of November 2024 I had emergency bowel surgery was discharged after 3 weeks i am also a cancer patient the following
day our heating broke down called t brown send someone out the following day told needed new gas valve had to order it 3 days later appointment booked got a call AM saying the part was not there had to re-order so re-booked 7 days later came to fit said new part faulty needed to re-order another one booked appointment to fit it call recieved to say part not in had to re-order booked a priority appointment for a supervisor to come on the Friday just after néw year to fir it had a call on the Friday AM to say part not there I told them that there were 2 highly vulnerable people in our property due to my medical issues plus stoma bag due to my op we were boiling kettes for hot water we were using 2 blow heaters costing us more many they offered another 2 heaters asked them who will pay for this? I got a call on Monday morning to say that they will come AM tomorrow to fit the part I am not holding my breath. Moral of the story it doesn't matter how vulnerable, ill or your age even if they have this evidence on their records it doesn't matter they do not care the managers sit on their backsides dictating to the engineers making excuse after excuse. I have put in a complaint to hounslow Council and also sent an email to local MP. I will also be emailing the head of hounslow Council just to make them aware of how their tenants are being treated. They have a duty of care and they are definitely not providing it and getting away with it. How can this go on this is inhumane treatment. I do agree with one review if you are in charge of such large areas and use nearly all of the same boilers why do they not kep these in stock themselves? The ordering of the parts and failure to get the parts I'd clearly a big issue in the complaints. I am sure this review will not get a reply as I can see they started to reply last year then it seemed to stop wonder why. T brown WAKE UP start listening to your customers

"t brown plumber came to repair blocked…"

t brown plumber came to repair blocked radiator they fiddled with the valve and told office the radiator has been fixed. it's still blocked, now mum (92) has to wait until after Xmas for repairs . the same plumber did the gas saftey checks. I'm not happy being lied about.

"2 appointments booked no show, lied and said they did "

0 stars. 2 appointments booked, no show. Peabody increases rent and service charge but get cheap unreliable incompetent contractors to fumble with their tenants safety and housing requirements. Make it make sense. Fix it!

"Was an employee on 15 pound an hour was…"

Was an employee on 15 pound an hour was ment to be on bonus they out you on bonuses for a week then took me off I am an electrician and as clearing 435 a week told them I couldn't eat o thos and pay bills managers words that your problem plumbers get really good money but electricians stay away you will be financially abused I am currently having a breakdown as can't afford Xmas for my children now electricians do not work here you have been warned but electrician. Supervisor and admin are amazing just want to get that out there they all ain't bad

"Kimy the manager was very nice to me"

Kimy the manager was very nice to me
Over the phone and managed to rectify an error that was made by the last employee when he called me. Glad Kimy was there to save the day.

"No Stars "

No Stars
My walls are turning black due to dust inside the radiators blowing up the walls!!!! I’ve been on the phone all day due to this matter!! No one seems to watch to remove them this is the 2nd time too decorate due to the dust!!! T Brown have removed 3 covers and left 3 what sense does that make? Between Peabody and T Brown are a joke!!! So I guess I will be removing them myself!!!! Disgusting company