"Pd insurance have been awesome in…"

Pd insurance have been awesome in responsiveness to claims, prompt payment and monthly fees are reasonable.

"good and fast claim"

good and fast claim

"Very quick payment and easy claim…"

Very quick payment and easy claim process.

"It was refreshing to have an actual…"

It was refreshing to have an actual person to speak with relating to queries and the claim was settled within a short timeframe which was excellent. Thank you PD team.

"Omg I’m sick of the back and forth…"

Omg I’m sick of the back and forth evidence requirements when the invoice has the overall information our poor vet also has to display notes which I’ve constantly had issues with pd insurance not looking closely enough at ALL the evidence supplied before asking for the exact same information that was originally supplied. Perhaps I should a charge PD insurance for my time and what I’m getting invoiced from the vet to supply the information. It’s not good enough. Also I’ve been deliver claims and I am still unsure why. We are looking at other providers currently. We are not happy.

"You paid up straight away I like that…"

You paid up straight away I like that in an insurance company

"I always appreciate the rapid refunds…"

I always appreciate the rapid refunds and also the kind note wishing my dogs a quick recovery

"So easy to process and response from…"

So easy to process and response from team is really helpful

"Always quick and efficient"

Always quick and efficient
Although I’m very very disappointed with changes to excess as a pensioner 20 % is off each claim is much better for me as now I can’t clam on smaller feed

"Easy claims process"

Easy claims process, phone calls are answered by a real person within a minute. The only difficulty is there is no option for undiagnosed illness on claim form. Should be able to add/type in a condition.