"Don't bother"

At first it was easy to sign up & now when trying to claim and use my policy, it has become very difficult. The lack of response to my emails and the wait (around 4 weeks) to get a response is not what I had signed up for. I have received the same tempated email asking for more information to which I have provided. Please get back to me about my claim!

Unfortunately, I will be changing providers as you have not met the basic expectations of a company - providing the service that you have advertised.

I had a feeling that this was too good to be true. Time to spread some awareness about the poor customer experience.

"Worst insurance company"

Worst insurance company, doesn’t even deserve a 1 star!!
Our dog had an allergic reaction to a worming tablet, and firstly the company argued that we were 5 hours off meeting the waiting period criteria. I noted that they had actually mucked up our “annual policy” timing as our cover was 1 day short, and if this had started at the correct time we would’ve been covered. They agreed with the muck up and said they didn’t know what happens (but still refused to cover us!!).

Then they said the worming tablet may qualify as an allergy and be covered, to which they followed up to decline the claim based on an allergic reaction to a worming tablet being “ingestion of a foreign object.” We have gone back with evidence that medicine cannot be deemed a "foreign object", with which the company responded to say even if it was an allergy, it would be an illness and have a 21 day waiting period applied. Despite being told over the phone that an allergy would be considered an "accident" and hence, no waiting period applied and our claim would be accepted.
This company will do anything in its power to not have to pay out. Do not fall for the positive reviews like we did. Would not recommend

"Absolutely amazing insurance company"

Absolutely amazing insurance company. Submitted a claim for our little pooch yesterday via the portal and paid today! Thank you, once again for the great service. Can definitely recommend them.

"They advertise claims paid out for…"

They advertise claims paid out for valid claims within 2 days. Complete lie. Never had a claim paid out in that time frame. Usually takes minimum of 2 weeks closer to 4 weeks and that is after numerous phone calls. And dont bother emailing, they dont answer. Ever. Always the same excuse, we are short staffed.

"Excellent service until the end!"

Recently lost my fur baby Simba, he got really sick over a year ago, lots of vet visits and specialist care over the last year. PD made the whole thing so easy for us. Quick and easy claim process, staff was so professional and truly caring. Stayed with us right till the end. Even sent us a beautiful sympathy card with chocolates. Beautiful words, brought tears to my eyes! Really worth the premium we paid, honestly would have been happy to pay a lot more for the outstanding service! Have been recommending to all our mates. Highly recommend! Truely caring wonderful pet loving team. Won’t think twice to come back to you when we are ready for our next fur baby! Thank you for everything! Wish you all the very best!

"Fast prompt efficient service"

Fast prompt efficient service

"So quick to pay the claim :)"

So quick to pay the claim :)

"Claim"

Prompt claim processed

"Quick and easy payout"

Quick easy way to claim and quick payout too

"PD Insurance team are great the…"

PD Insurance team are great the communication is great and fast :) I am very happy with the service.