"Trustworthy and reliable and honest both company and staff"

I have just signed both my dogs to PD insurance after a very unpleasant and expensive experience with another well known pet insurance company. Luckily I was able to change and I had PD insurance recommended to me by several other people. I can't praise the customer support team enough. It was a truly incredible experience, very knowledgeable and transparent advice and walking me through the process and just there for me 24/7. My first contact was with Trish who is an incredible ambassador for this company. My policy is very clear and concise and easy to understand that is a breathe of fresh air. The company itself has amazing transparency of all it's legal and regulatory compliance and is intended to make their customers lives so much easier and I have a great feeling of security that I didn't with my previous insurance company. I would absolutely recommend this company to any pet owners who are trying to navigate the tricky situation of insurance. Well done.

"Shout out to Shani"

Shout out to Shani, she called me today as I hadn't replied to the email. Pup and our dog sorted for cover. Easy process. She also explained it all so good and easy to understand.
Happy dog mum here and will definitely recommend ❤️💙💜

"Not an accident??????"

My dog went to after hours after getting through our baby gate and getting the lid off her biscuits she consumed a whole lot so I had to get her stomach flushed out.
PD insurance claim that this is not an accident therefore will not pay out???
It blows my mind that they can get away with this and I would not recommend you take out pet insurance with them . I’m very angry.

"Very disappointed with them when comes…"

Very disappointed with them when comes to a claim!

"We have been with PD for 3 years now"

We have been with PD for 3 years now. Definitely love their services. My basset hound had an skin allergy and ears infection recently. So after 2 visits with the Vet we just email the team for a claim. We just get clinical reports and send off our invoices, they accessed the claim super fast, after 2 days money are already shown in our bank. Thank you PD, and we will definitely stay with PD for long long term 👍

"Beware of hidden and unreasonable clauses"

We changed to PD from PetPlan when we purchased 2 new cats and 1 dog. Everything seemed straight forward when signing up and I thought PD sounded like it cared a bit more than some others so we gave them a go, but man I'm kicking myself now.

We had 2 operations on our dogs eyes that our old provider and plenty of other providers cover, but good old PD had what I consider a hidden clause (clearly in the agreement, but nestled down in pages of other waffle) and was the only single operation that wasn't covered by our policy so you would of thought they would point that out as being something we needed to be aware of..........nope.

So their tag like of 'If something happens to your fur baby, the last thing you want is to be left wondering whether you can afford medical care' was a total joke as just when we needed them they walked away.

"These guys actually care about our dog"

My sister recently insured her dog with these guys and they’ve been amazing. The support staff in the phone are lovely and they really seem to care about animal wellbeing. Highly recommend.

"Don’t expect to be covered for an…"

Don’t expect to be covered for an accident, they class any further implications from that accident as illness and won’t cover you for any vet charges for the treatment resulting from the ACCIDENT very disappointed and won’t recommend at all

"Extremely easy to buy policy for my fur…"

Extremely easy to buy policy for my fur baby!
Recommended!

"To expensive"

To expensive and the lower the excess the higher cost where spca has a zero excess and is only $36 to 48 a month

Where you are $92