"It was very easy to lodge a claim"

It was very easy to lodge a claim.
Settlement only took a few days.

"PD Look after us and our little buddy Arlo."

Our little buddy Arlo had a Cruciate Ligament fray which required treatment and then surgery and PD Insurance have been outstanding through the whole process. The process has been simple, the payments prompt and the customer service has been compassionate, informative and both upfront and honest. We've known all along where we stand and what to do, which is half the battle when something happens to your fur-kid.

"Unable to link all applicable documents…"

Unable to link all applicable documents (vet bills and estimates) to initial claim when doing it online. Assessor then processed wrong part of invoice due to not being able to attach documents. However, very pleased with turn around and pay out time.

"I contacted you to advise my kitty had…"

I contacted you to advise my kitty had been badly injured and requiring surgeries for his injuries, via the website/contact us portal as I wasn't sure about the process going forward.
I received an email reply which was lovely and caring however the way it was worded, made it sound like the claim may or may not be accepted.
I is going to be a long recovery and care, so I really needed to know if it would be covered, before I rack up more vet costs.
I phoned and spoke to someone who, when I described my cats accident (hit by a car) and injuries, she allayed my worry.
She explained my cover, that I can submit clinical notes and invoices as I receive them etc.
The initial email reply wasn't very informative or comforting and added to my already high stress, knowing this is going to be an expensive claim.
Maybe some kind of 'pre-approval' for customers pets who sustain multiple injuries and ongoing treatment could be helpful.
I'm still anxious incase I have issues with this claim that will be ongoing for some time yet.

"Your ladies Rhyan and Marriane where…"

Your ladies Rhyan and Marriane where kind and helpful. As I am not very good on the computer, 83, they had all the time in the world and helped me. The payments were excellent and fast.
I have praised your firm into Heaven to every body! so what more could you wish for.
Kind regards
Mariken

"Very bad experience!!!After couple of…"

Very bad experience!!!After couple of emails and phone calls still didn't get my claim back although I had received and email that my money is on the way!
Just thinking to cancel this pet insurance and start to use another company!!!Would love to have this sorted as soon as possible!!!!!

"Surgery made easy"

The claim process was straightforward, fast and stress free. The decision to proceed with care for my dog was made easy and my policy information is clear and affordable. Thanks Team!

"Being a new customer I had to wait a…"

Being a new customer I had to wait a long time for my first claim, but I didn't send past history etc even though there was none. we finally got it right. Second claim never came through either, so when I made a third claim I contacted them and finally got things on track and the person I dealt with was very accommodating. With a new puppy There is a few things to do with a vet, so hopefully they wont be hearing from me for a while.

"PD pet insurance we’re so prompt with…"

PD pet insurance were so prompt with an accident payment for our injured puppy
Money was in our account within 24hrs of claiming

"It was great"

It was great, easy, it was really simple way to make the process work