"My experience"

Good
Slight mistake at the start my fault but rectified as soon as I
discovered it service quite excellent thereafter.
Euan Dalton

"Excellent"

Excellent compares favourable with most other suppliers although I do not know it’s Which rating

"Smart meters"

They are ok
Compared to other suppliers of electrics but still waiting for smart meters so that’s why I’ve given them three stars.

"ITS GOOD TO BE ABLE TO SEND METER…"

ITS GOOD TO BE ABLE TO SEND METER READINGS EVERY MONTH THAT WAY YOU KNOW WHERE YOU STAND.

"Really good quality prices and customer…"

Really good quality prices and customer service. Regulary meter readings to ensure up to date bills too.

"We had an issue with our bills"

We had an issue with our bills. our electricity meter is an economy seven meter and had been installed in reverse, ie day and night were the wrong way round, consequently, we had months of escalating
bills. They seemed unable to resolve this problem until we involved the ombudsman.
We still have no smart meter which we are constantly requesting.

"No problems or issues.No issues"

No problems or issues.

"I used the online chat facility"

I used the online chat facility. Painless and quick. Questions answered and problem solved.
Well done Farha

"Up to date with promises"

Up to date with promises. Keep up.

"I would have given 5 star but"

I would have given 5 star but, I had to remind them twice about the 5% I was promised at the end of each year, also, they made a right pigs ear of trying to adjust everyones DD and in the end had to revert to what it was previously.