"I always send my reading monthly but…"

I always send my reading monthly but still get estimated reading.
Please stick to the same date every month and not keep changing

"My experience has been good & smooth…"

My experience has been good & smooth since transferring. Communication is very good. Only problem is reading the gas meter which is in front garden very close to th ground. Have to bend over to read th meter & I don’t bend very well. Plus I regularly every month have to visit my sister who has dementia.

"Excellent service so far"

Excellent service so far. Very impressed. Hope. Procedure coñtinues,

"Up front"

Up front. No hassle,and plain easy to say yes too

"New customer yet to find out if you are…"

New customer yet to find out if you are that good

"Satisfied customers"

Excellent call center service but sometime have sign in problems on "my den". Overall, Foxglove Energy is proving to be a good, stable energy supplier.

"FINAL REVIEW OF THIS AWFUL COMPANY"

This is hopefully my final review of this absolutely terrible company.
They win you over with a promise of cheap prices but then every couple of months, adjust your direct debit without your consent until you are paying more than the previous supplier.

Then you experience the worst Customer service possible. Even the customer service manager doesn't stick to his promises of calling you back when he says.

My latest experience - I recently moved house and submitted my final meter reading and also clicked on their moving house link to let them know.
This doesn't stop them from then taking another £76 out of your account three weeks later even though the account was already in credit. I kicked myself and should of cancelled the direct debit straight away.
I was then lucky enough to chat to Farha about getting a refund which went relatively smoothly which was a surprise with my past experience with customer service so thumbs up to Farha.
Not sure why it takes 10 working days to get the refund though. That's 10 days of interest they will make on the money and i lose out on.

My advise is to stick to top guns in the energy world!

"Easy to join"

Easy to join, I was told about the company through a friend who is over the moon with his cheap gas and electric bill

"Farha provided an efficient and…"

Farha provided an efficient and informative online chat service. Highly recommended.

"A no nonsense company to deal with"

A no nonsense company to deal with. They listened when I offered an alternative payment schedule for which I was very grateful.