"Account review"

I chatted with Joseph to discuss my account. The chat was fast and efficient.

"foxglove energy"

The Foxglove agent was very helpful prior to our joining them, we should be completing our move over to Foxglove on the 24th of January and then we are looking forward to saving on our electric.
Many thanks

"Problem Solved."

Owing to a problem with an incorrect meter reading by myself, my account was incorrectly billed so that it appeared I owed thousands of pounds. The situation was exacerbated by my previous energy supplier ceasing trading. Thus it was difficult to verify the correct details.
Nadeem worked tirelessly to unravel this awful muddle, which was much more complicated than it sounds.
He was always extremely courteous, kept in regular contact by 'phone so that I felt confident that all would be well in the end, as indeed it was.
Now sorted out, thanks to Nadeem.
If only ALL service providers had a Nadeem, the world would be a much happier place!
My grateful thanks to you and your team, Nadeem.
Jane Prosser

"Very simple and easy to get a quote…"

Very simple and easy to get a quote which will save us money
The switch process was amazingly easy

"OK but their handling of billing is…"

OK but their handling of billing is poor.
Supposedly the only company that sends out preferred paper bills, yet don't and start threatening court action for bills they HAVEN'T sent.

It's incompetence but if you can, pick someone else.

UPDATE............had this through in reply to this review above.....see below.

quote..



Reply from Foxglove Energy

3 days ago

Hello,

Many thanks for leaving us a 2* review.

We're sorry to hear this. We can see that we have emailed your recent bill over to you.
Please note, you are also able to check your bills on your online account. If you do not have an account set up please do get in touch with us to set one up for you.

If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.

You are able to get in touch with us by viewing the information via our new website here - foxglove energy link removed
Kind Regards,
Team FOX

There you are... remember they sent me bailiff threat letters even though the bills are supposed to be posted by mail NOT email .... and the email was only sent AFTER I did this review... NO paper was bill sent at all. Their outfit is amateurish and buyer beware.

"I phoned up on the 20th to give a metre…"

I phoned up on the 20th to give a metre reading on the phone at 10:30 approx
Now you have e/ mail me again saying Last chance to give your meter reading what’s going on as I’m not in Britain at the moment. Pleas reply
Trevor Earwaker

"I spoke to an Assistant"

I spoke to an Assistant. He was very professional and helpful. I liked how he talked to me. I am happy I chose Foxglove as my new energy provider.
Bernie Miranda Beckford

"Fischer now Foxglove, both excellent"

I have been with Foxglove since the Fischer days and stayed with them because I have found them to have an easy communication system in place.
Farha helped me with a contact address problem and fixed it within a couple minutes through the live chat method, great. I also phoned when Fischer was going to change their payment prices, thankfully that didn’t go ahead, but very easy contact by phone, quick to answer and solve any issues.
I like their web page which is easy to use for submitting meter readings, etc.
I have no intentions of changing to another provider as I can’t fault Foxglove.

"Very good customer service and really…"

Very good customer service and really helpful staff

"Savings have been excellent"

Savings have been excellent, However like more large companies trying to get through to after sales team can be long and boring