"Best energy provider"

Best energy provider

"Discriminated against"

I contacted by webchat today as Martin Lewis last night suggested fixing utility bills. I spoke to Sam and asked as I have been a customer for several years now if I would be better off If I fix but keeping the fact that I pay quarterly on receipt of the bill. Which I have done promptly direct through the bank.
I was told no this was not possible I could only stay on the tariff I am on at present if I want to pay quarterly
Other companies such as Ebico does allow fixing and to pay quarterly however there customer service rating is terrible looking on Trustpilot
I feel as a loyal customer who has promoted this company to friends and family that I am being discriminated against for the fact I will not and cannot afford to do direct debit.
I have found this company to give excellent service throughout but now feel I may have to look elsewhere due to this discrimination.
I will be interested in how Foxglove energy responds to this.

"Fahra was courteous and efficient"

Fahra was courteous and efficient. Good service

"I had a quick response and good service…"

I had a quick response and good service Alice Rutter

"Very easy to use website and simple to…"

Very easy to use website and simple to use

"I have had reason to have a live chat…"

I have had reason to have a live chat twice recently and both times I was dealt with, with speed and efficiency no problems first class service.

"very useful chat function and helpful…"

very useful chat function and helpful operator, Fahra, got me onto a cheaper tariff which saved me switching and also sorted out my DD really efficiently.

"Just been on to Foxglove via live chat…"

Just been on to Foxglove via live chat with Farha who was very helpful and informative. Had new tariff set up in no time. Would highly recommend Foxglove.

"Easier to arrange than anticipated!…"

I contacted Foxglove today regarding a credit on my account.

Farha was excellent and arranged a refund and a new schedule within minutes.

Excellent service, thank you.

"In safe and eco-friendly hands"

I was very happy with the call I received - it was in stark contrast to the difficulty I have had in contacting my previous (in fact,not-yet-switched) supplier, (although their staff were always helpful if once they could be reached) I was impressed with the rate and probable direct debit amount quoted (this cannot be finally established as the whole heating system will be changed in the near future) and I look forward to dealing with Foxglove in future.