"I wanted to leave a review after the…"

I wanted to leave a review after the fantastic customer service I received. I purchased a belt from the King’s Cross store in London and after wearing it once, I noticed the material coming away from the belt ring. I contacted Oliver Bonas as it was too far for me to return it, and also I had lost the receipt. They replied almost straight away and after sending just one photo they replaced the belt without me having to send back the broken one. I received it within a few days. They were amazing. I have to say I have bought many things from this store and never had a problem before. I think usually their items are great quality.

"love Oliver Bonas items but paid for…"

love Oliver Bonas items but paid for next day delivery service does not happen, numerous orders and at a cost and have not once received next day though ordered well within the time frame and when i look on the evri delivery link it is always standard delivery service used. False advertising and at my cost! Beware!!!

"Beyond helpful and generous company."

I needed to write a review after receiving some of the best customer service I've ever experienced.

I got a mug from Oliver Bonas back in 2019 and after many years of use it has broken. I was gutted as it was my favourite and reached out to see if they had one laying around somewhere (as it was incredibly old stock, I assumed that it would be a lost cause). I've had various customer service reps contacting me having reached out to various warehouses looking for this mug for me..and they found one! Not only have they gone the extra mile to help a customer from 6 years ago but they have sent it to me free of charge.

I am blown away by their kindness. Fantastic company.

"I ordered a lamp which has been…"

I ordered a lamp which has been delivered. It was exactly as advertised and extremely well packaged. I would have no hesitation on ordering in the future

"Waste of Time!"

Website is very glitchy - doesnt recognise your details despite just registering. They offer you a £5 voucher for a first time purchase and when you try to use it the same day you register with the voucher has expired?

"Olivia Bonas, check every thing before buying."

I went into Oliver Bonas East Dulwich. I picked up one cardigan and it was clear there was a fault with the top button as it did not lay flat. When I pointed this out, after checking if they had any others, they took it off me ready to put it back for an unsuspecting shopper to pick it up. They also had a range of items reduced to 30%, when I went to buy it, they told me they could not sell it to me. because it was not marked up on the website. If that is the case they should have checked it on the website first. Yes they offered to sell it to me at a lower price, but not at that which they indicated in the shop and the manager blamed the staff!

"Would avoid! "

My boyfriend purchased the 3 hot chocolate bombs as a gift! I found them to be awful. Taste was funny and very watery. Not going to recommend these at all unfortunately!

"I never got my refund of £156 for the…"

I never got my refund of £156 for the shoes I returned!
I have emailed customer services repeatedly asking for my refund as the shoes were returned safely< however there has been no reply from them. Also no phone number to talk to anyone.

"Perfectly sized"

Perfectly sized, good quality and quirky styles.

"Terrible returns "

Terrible sizing. A dress I purchased was definitely not the correct size. I returned this skirt to OB and over 2 weeks after they recieved the parcel, they still did not issue me a refund. I had to contact customer service who did not return the full amount. They even claimed an item was missing from my return!