"Leki pole bent after 8 weeks!"

I bought a pair of Leki Super Micro Stick for my wife who is around 5ft 2ins and quite small and 70 years of age. I was advised by Leki that these are the sticks they would recommend for my wife.
We also bought a pair of Leki Silent Spike rubber feet for them from a third party Leki dealer.
One stick bent near the bottom after eight weeks. Leki did not want to know. They blamed the rubber feet for the bend. They said that the feet I had used was for the Nordic Pole. I said if the feet I bought should not be used on the Super Micro Stick there should be a warning "UNSUITABLE FOR SUPER MICRO STICK". However, I am suspect as to the quality of a walking stick that can be bent by a bit of rubber at the tip.
They didn’t even want the stick back to inspect it for a manufacturers fault. They didn’t want to know.
We have bought many a cheaper stick from another walking outlets and they have lasted many years.
I have asked for an address where legal papers can be served and they have not responded.
If you buy Leki and you get a problem they do not want to know… unless you pay them to fix it or buy spare parts.
I won’t let this go an I am considering what legal path to take as people could be injured by this product.

"Leki poles manufacturing faults."

We bought Leki poles through a third party seller. Neither of whom will listen or act on our problem. The poles supplied are faulty in that the connector loop is too tight to be easily attached/ detached. Leki pass the buck back to their seller, who ignore mails. So we have been supplied with faulty goods and Leki are totally disinterested.

"Mending pole"

One of the sticks I’d had for about 5 years broke and Leki Customer services were brilliant in guiding me towards the repairs department and then they were brilliant at getting it fixed in record time. It’s as good as new - can’t even see the join. I use them very regularly for balance and it’s good to have them back swiftly… thank you Leki!

"Bad Products, Bad Company"

I pourchased a Leki HighFives cane. Both "speedlocks"failed resulting in two falls. I'm 76 so falls are quite signifant to me. When I brought this to the attention of the company they said it "was probably my fault". I even offerd to send the cane back at my expense and pay for the repairs,
. They never even answered. If your looking for a company with no quality who does not stand behind their products, Leki is the place to shop

"The Best Customer Service Out There"

I own many Leki poles and use them for thousand of kilometers every year, they are the berst out there. I have the opportunity to interact with Leki UK a few times over the past years and especially recently for a
broken pole: their customer service is simply second to none and I couldn't recommend them more.

"Excellent service as always"

Excellent service as always. Thank you.

"Good advice prompt responses"

Good advice prompt responses - quick solution to my need

"Excellent!"

Helpful and speedy service. Would recommend

"Easy website to find what I wanted…"

Easy website to find what I wanted (spares for an existing Leki walking stick) Arrived within the time expected.

"Telephone service"

Tried 9 times to speak to customer service. Phone is not answered, tried web form, spam msg back.... eventually found an open air email which managed a reply. If you do not want to talk to customers please say so and take telephone number off website. Pole piece was champion.