"Its more than a car - it’s like having an F1 Pit Crew along side you. "

I’ve been a Pivotal subscriber for a couple of years now and I want to commend the customer service team for their extraordinarily caring and professional approach to customer experience. You don’t just get a car you get the equivalent of an F1 Pit Crew along side you.

"5* service from pivotal "

5**** I’ve been a customer with pivotal now for a good 6 months, I had a defender 110 delivered to us, Tilly was amazing, and Thomas has been AMAZING he’s gone above and beyond to help us when our car has some issues swiftly sorted ins replacement car, we are currently awaiting a Range Rover sport. We can’t wait all the team is great!

Also a special mention to Erica in accounts too!!


Thanks to all the team your all doing an amazing job!

All the best Kev and Chris!

"Fantastic service "

Pivotal has provided a great service. It’s certainly a VIP experience and the vehicles are immaculate. The customer service was great, especially when we had an accident. We always had any damage repaired privately before returning the vehicles so never had to pay any fees on return inspection. It might be slightly more expensive than getting a brand new car on PCP but getting a new car every 6 months is great. My only quibble was when the F-Pace price was increased so it minimised the options on the blue package. But all in all a fantastic experience and would definitely consider a subscription in the future.

"Great Option"

Chose this option as a short term thing for our business, now im 2 years in and on my second vehicle, i had read the reviews about crazy charges once a vehicle is returned but i have looked afer my vehicle and have had only very very minimal (and fair) charges for a scuffed wheel, they havent tried to do me over at all, when you compare the cost of an fpace to a new one on finance or HP etc, including the insurance and maintainence, this isnt a bad option to go for, cannot reccommend Pivotal enough, service has been incredible and never had any issues at all with the vehicle, tempted to upgrade to a Defender 90,

"Good solution, great experience "

I was on the pivotal program for about 14 months and had two different cars in that time (a discovery sport and a Range Rover sport). I initially went on because I didn’t want to buy a Land Rover until they had a decent all electric solution. It was convenient and I liked the flexibility. I was a bit worried about charges when I returned the cars even though I had looked after them like they were my own. Both times there were no additional charges at all and minor wear and tear was within the permitted limits. I came off the program because they didn’t have the car I wanted to change to (I wanted to go back to an evoke, which is what I had before I joined the program) but I would consider them again in the future. Good communication, great quality cars, only fell down for me on car availability.

"Above and beyond service"

The service and vehicles provided by Pivotal is superb. I recently received my first vehicle refresh and everything ran very smoothly and exactly as explained. From the initial contact about a year ago to the on-going support and communication provided by the whole team the service has been faultless. My first and second cars arrived faster than quoted and during the course of my first car they even lowered my monthly payments. Special thanks to Ashley, Tilly, Waj and Thomas who have been excellent throughout. My only regret is that I did not become a Pivotal member sooner and I am already looking forward to what the team come up with for my next vehicle. Will be using this service for many years to come.

"Excellent service at every step"

Excellent service at every step of the process: sign up, car selection, receiving and returning cars

"Had a brand new Defender 110 delivered…"

Had a brand new Defender 110 delivered by the Pivotal team. Vehicle was handed over and the delivery driver left. Excited with the new car I decided to take it for a quick spin, started car and the ego e management light was on. Called LR assistance who came out and diagnosed a major coolant leak which required the vehicle to be sent in for repair. Was expecting this on a brand new vehicle which should have been fully inspected before delivery and handover to customer. Had to complain to pivotal to delivered a replacement vehicle after a few days and then after a week of chasing applied a credit to my account for the duration of not having a vehicle. I was not at all compensated for the inconvenience and additional costs I incurred by not having a vehicle. I will not be renewing my pivotal subscription.

"Really enjoying Pivotal so far"

Really enjoying Pivotal so far. Ashley has done a fab job organising my new vehicle

"Great cars, great service"

I've been using Pivotal for a number of years and have always been very happy with the service and quality of cars.