"Im very happy with Pivotal"

Im very happy with Pivotal. Very clear and straightforward. Nisha helped me out throughout the entire process! I got the car delivered after a week from the first moment I enquired. Luckily they had available the one I was looking for.

"Premium Service with Premium Vehicles"

Premium Service with Premium Vehicles

I have been with Pivotal now for over 3 years. The service I have received has been outstanding.

The whole subscription service is so convenient, after joining the representative gives you a call with a choice of models and specification, If you have a certain car that you are after they go the extra mile and try and locate it for you.

Delivery is very professional and at the end of your term collection is just as easy.

Excellent communication throughout.

Thank you Pivotal.

"Top Quality Cars"

Top Quality Cars, very helpful staff. I loved my car so much I kept it for 18 months. I would have kept it another 18 months. I asked for a very specific model for my new car, which they got me within 24 hours. Extremely impressed with Pivotal.

"We had a great experience with Pivotal…"

We had a great experience with Pivotal in changing over the old car to the new. Thomas Priest was our advisor and did a superb job. He explained everything very clearly and went above and beyond to make sure we were happy with everything before making the commitment to change vehicle again. Customer experience A1.

"Excellent service"

Excellent service

"Best money ever spent"

Best money ever spent! The team are amazing, understanding and always give 5 star service. They make it easy to be a loyal customer and I will be a customer for a very long time. I’m extremely picky when it comes to spec’ing my cars, but two cars in, I’m so impressed by the quality of their stock and their attention to detail.

"Pivotal are amazing"

Pivotal are amazing! Service is top tier and their customer service and attention to detail is excellent. Thank you Ashley J and the pivotal team for your service and the kind gift you sent over for our new addition to the family!

"Excellent "

Had the car (Jag F-Pace) for 18 months and found the service and team excellent. Would highly recommend it and may even come back one day! Moved on because just wanted a change of car.

"Left stranded in the middle of nowhere at midnight"

Car broke down in the middle of nowhere at 8pm. Recovery just before midnight.

Pivotal refused to provide a taxi, accommodation or a courtesy vehicle until 24 hours after the breakdown. And only after a dozen phone calls. I was stranded with young children and they knew that, and refused to do anything.

They specifically said they would not cover the cost of any taxis and no hire car would be available until the following day (it eventually arrived after 11pm the following day).

Horrendous customer service. Horrendous experience.

I would point out that in the reply Pivotal say they offered a vehicle within hours. This isn’t true. The breakdown was on Friday. There is still no vehicle provided by Pivotal on Tuesday. The rental company provided a car over 25 hours from the breakdown.

"I highly recommend Pivotal"

I highly recommend Pivotal, from day one the entire team was incredible, clear and friendly, Erika, Tilly, Martin, Toby and Thomas I have no complaints, much more than I expected. The initial car had a problem and the team managed to send an even better car the next day. I couldn't be more pleased, when collecting the vehicle the inspector was also extremely punctual and friendly. My entire subscription process was excellent, customer service was extremely professional, fast and friendly. Highly recommend Pivotal, a company you can trust.