"Very informative experience "

The person that answered our questions, Mair Tyler, was excellent. Mair listened to our questions and advised us as to the options that could be offered and was extremely knowledgeable on the products that were available

"Fabulous service from Wendy opened my…"

Fabulous service from Wendy opened my husband and I new accounts and was very efficient polite and friendly

"Mariya Majid was very helpful"

Mariya Majid was very helpful. Nothing was too much trouble. Very patient.

"My Name, My Home: A Caregiver’s Plea"

I have attempted to have my ex’s name removed from the mortgage. I explained to the assessor that my ex has agreed to transfer the deeds to me on the condition that I first clear her name from the joint loans. To facilitate this, I paid off the remaining personal loan with Coventry, which demonstrates my creditworthiness. I also conveyed that I have settled other secured loans and that there are no longer any third-party charges on the title register.

I pointed out that my ex hasn’t contributed financially for the past five years, and I have been making all the repayments on my own as a carer. When I informed the assessor that I became self-employed as a carer shortly after COVID and that my earnings are under £12,500 per year—an amount that is untaxable—she continued to question the source of my income. I have made it clear that I could provide Coventry with my bank statements instead of payslips, which do not apply to me. My credit score is good (almost 700), and I can comfortably maintain the current repayment rate on my own like I have been so far.

During our conversation, it became apparent that the young assessor I spoke with was merely following a script rather than applying professional judgment. After being with Coventry for 20 years, I find it incredibly frustrating to be informed that I did not meet their scoring criteria and am unable to remove my ex from the mortgage as a result. What more does Coventry want from me? I cannot change my job at this time since someone relies on me as their carer. I truly don't understand the ethics of your business.

"Debra gave us excellent service "

What a wonderful experience we had at are local branch in Keynsham with Debra. She was so helpful and informative

"Amazing Staff"

Due to the efficiency, professionalism and friendliness of your staff at the Daventry branch, we have opened acccounts with total confidence.
I would particularly like to thank Cerrie
Who went above and beyond to find the perfect accounts for us and made the whole experience a pleasure and not a task.
She is an absolute credit to you.

"Friendly and efficient "

It’s great to get help and advice face to face in a real branch. Cerrie at Coventry has provided this regularly for us , taking time to make herself available, advising on types of accounts and transfers. Friendly and efficient, certainly gives the Coventry BS a leading edge over other account providers.

"Excellent service received today from…"

Excellent service received today from Mohit Mali in Leicester branch .

"Very poor interest rate "

I've not been paying attention too much to my interest rate with Coventry, I logged in today and saw that it is a pathetic 3.5% (with me only allowed 4 withdrawals a year) 212 Platform is offering 5% with unlimited withdrawals, It is a no brainier with £20k it is an extra £20 a month interest, I will be switching across to 212 with their switch function ASAP.

"Why can't everyone be like the Coventry?"

I have been a member now for over 35 years and now have moved away and deal with the Coventry by app or phone. Today I had to phone and the level of servcie could not be bettered; a very brief wait on the phone, dealing with somebody who was polite, easy to understand and with a can do attitude. This was always my expereince when I was living in the W Midlands and using branches. Absolutely excellent service