"Emma was professionl in her…"

Emma was professionl in her communication and very informative and knowledgeable about the quires we had

"Outdated Mobile App"

They took so long to get an App but it’s outdated already You can only use it on one I phone without having to de link it and switch
You would think in todays technical era it would be more user friendly

"Kim and all staff -Chipping Sodbury Branch"

Kim at the Chipping Sodbury Branch was excellent once again She assisted me in setting up a Junior ISA with professionalism and integrity. I've found all the staff in the branch extremely friendly and helpful even when helping my elderly parents with some of their obvious errors! What a pleasure to have a local branch you can actually go and talk to people and also have an enjoyable experience.

"Wonderful assistance and guidance from…"

Wonderful assistance and guidance from Mr Leone. His manner and help were faultless and greatly appreciated.

"Vidura New account."

Vidura, extremely hrlpfull. Unhurried, good explanation of account. Recommend Coventry. Thank you.

"Very pleased with the service specially…"

Very pleased with the service specially with Shilpa

"Exceptional service at the Birmingham branch"

The agent I spoke to Mariye Majid at the Birmingham branch, was extremely helpful and professional and the nicest thing was that she took me into a private room to discuss my account, this was much appreciated.
Lisa Read

"Bell green branch Mandy wing"

Very welcoming and friendly people and Mandy wing took her time to explain everything clearly and made sure I understand everything and also offered me a coffee while I was there

"I have been dealing with Melanie as I…"

I have been dealing with Melanie as I was unhappy and close to going elsewhere, my expectations were exceeded and gone beyond what I expected. Thank you for “fixing the problem, goodwill gesture and total professional application.

"Friendly"

Friendly, clear & efficient. Nothing was too much trouble. Antony was patient & fully explained everything. Superb.