"Provided good communication"

Provided good communication, great shipping options, and a great price!

"It took 7 days to ship after the order…"

It took 7 days to ship after the order and another 7 days for the shipment. The item arrived in San Jose after 14 days from the order. Local company held it for 4 days without contacting for the delivery schedule until I forced to delivery on the 5th day.
The total number days was almost 20 days.
The local delivery company was holding onto the item without making a delivery attempt.
The delivery is the main issue.

"Great pricing Great response"

Great pricing Great response

"Great price, fast shipping"

Great price. Fast shipping. I never did get a Belle flame email saying it shipped. But overall a good experience.

"Consistently ignored by company without refund. "

Order #3208 April of 2024 and still not received my product and a half a dozen emails not returned from the company. There is a reason this company is not accredited by the BBB. Take complaints to the FTC for action.

"I got what I wanted and it works the…"

I got what I wanted and it works the way I expected

The Napoleon NEFL65LCD - 3SV 65" virtual gives me a beautiful flame with the crackling and noise of a regular
fireplace...exactly what I wanted. Don't waste your money. This is what you will enjoy.

"Excellent Service"

Fast delivery and best price!

"Fast shipping"

Fast shipping. Great communication from customer service. Highly recommend Belle Flame for your next fireplace!

"Ordered on February 27"

Ordered on February 27, items were listed as being in stock. Heard nothing from them by April 18th, so I sent an email asking for an order status. I didn't get a response back, but I did get an order cancellation notice stating items were not in stock.

I looked on the website and they are still listed as in stock.

"To be honest I had to leave a voicemail…"

To be honest I had to leave a voicemail and never heard back
The website says 1.5 inches and it’s only 1 inch thick
Is this like toilet paper math?