"Worst brand company I ever had"

Worst brand company I ever had. I ordered online wallet gift for my husband winth engraved initials. Same day after receive I placed my order to return as it’s small like toy for kids after I put bank cards and driving licence in to it it’s wasn’t closed. After I placed return I received an email about this order not eligible for refund as it’s have initials but when I was buying its wasn’t any notes about this item is not refundable it’s only on theirs terms and conditions where customers don’t have to read on every shopping online. Now already more than 2 weeks and I didn’t get my money back and didn’t receive wallet back also. So disappointed please be aware of this company as to get your money back you need to have solicitors as I did even on the government rules I right to get refund . Prices is big but quality is poor.

"I love Aspinal of London handbags!"

I love most of the things I ordered over time. And when I was not satisfied with a product, return was hassle free. Problem os now I only like Aspinal handbags. Not

"Evangeline Philpott - the best "

Evangeline Philpott is the best - an absolute star.

I had an issue with my order and she went above and beyond to help me.

I wish everyone was like Evangeline dealing with customers, she definitely deserve a promotion and a pay rise.

I am impressed and super grateful for all her time and help - she made my day.

#bemoreEvangeline

I will forever be grateful.

Harry (manager from the Piccadilly store) was amazing as well, the gift was very well wrapped and all prepared before I arrived, the service was just perfect

"Aspinal of London Has the Most Beautiful Handbags"

I have been eyeing the Apinal Mayfair(R) handbag for quite awhile. It is classic, beautiful, and perfect for my personal style. When I saw the amazing holiday sale I knew it was time to pick one out and purchase it. I chose the midi size in Deep Shine Caspian Blue Small Croc. I received it today. It’s even more beautiful in person. The Aspinal of London website is user friendly. I was able to make my choice and order it easily. Shipping was free and had a quick turnaround time. I know I will be buying more Aspinal handbags in the future. Highly recommend.

"These bags are absolutely beautiful"

These bags are absolutely beautiful. Such wonderful craftsmanship! I will definitely order from Aspinal again. This has been such a wonderful experience! I absolutely LOVE my bag!! ❤️ Thank you!!

"Zero customer service "

At checkout the website delivery in 5-10 days . Two weeks later I tracked my package to see it was out of stock . I contacted ‘customer service’ a term I use lightly, as here began a chain of automated responses and zero care. They had taken my $410 and I had also paid an additional $12.50
Transaction fee and 6 weeks later they still had my money and I had no items.
After you’ve purchased you can forget about having any ‘luxury brand’ service . All they want is your money on their bank.
They do not respond as a human to any questions or conversation.
This company does not deserve your order there are plenty of other places to purchase that will let you know upfront if items are not in stock instead of having to chase them to find out what’s happening with your order.
Do yourself a favour a look else where.

"Aspinal's Reputation Exceeded Itself!"

This was the first time with respect to purchasing and doing business with Aspinal. It was convenient, easy and quick. As to the product, Aspinal's reputation exceeded itself. I could not be happier. The purse was wrapped well, it came with a bag, which I love, and the purse was not only beautiful, it was exceptionally well constructed.

"Quality"

This was my first purchase with Aspinal, but certainly won’t be my last. The quality of the leather is outstanding, and shipping from the UK to Canada was surprisingly fast.

"Great sale"

Great sale, website easy to navigate. My order arrived a day early.
Lovely leather products, great quality.

"A beautiful leather glass case"

A beautiful leather glass case. Very happy with my purchase. Quality product