"Rubbish!"

If I could have given a lower rating I would have done. We have had nothing but trouble from start to finish with this company, the only ray of sunshine was a chap named Stephen who went out of his way to help. However, another member of staff named Lauren Bancroft let us down completely. I left numerous telephone messages for her (she seems to be constantly on holiday, hence the need for messages) and also sent a number of Emails, the last one being 25th November last year. We felt so totally let down at that stage that I told her to cancel our claim altogether, to which I received no reply whatsoever. What a way to do business!

"Poor and useless company"

Poor and useless company

"Excellent boiler replacement"

Our existing heat only boiler was 30 years old and was replaced on the ECO scheme at no cost to ourselves with a new boiler. The guys who did the work were just superb. They were all professional and extremely polite. The plumbers were a father and son team both called Alan, and the very complex electrics were done by George the electrician. The work done by all three of them was excellent. The new boiler is 90% efficient and the old one was 62%. The job was left clean and tidy, and George ran through the operation of the new boiler with us. We were very impressed with the professionalism of the guys, and they are a credit to Improveasy. Thanks.

"If I could leave no stars I would"

If I could leave no stars I would.


From the boiler being fitted to the aftercare, it’s gone from bad to worse, bunch of cowboys.

"CH Installation"

People that dealt with me explained everything fully and clearly, all questions were answered. Installation was completed on time with minimum of fuss and mess. After installation I had a problem with settings and so on, this was because I wasn't as smart as I thought I was!! One phone call resulted in being sent a link to a You Tube video that explained things clearly. A little later I received a phone call to check that everything was OK.

"I qualified for a grant through…"

I qualified for a grant through improveasy they fitted a new ideal boiler, cavity wall insulation, loft insulation and a couple of fans for ventilation, the install teams for all works were top class, very polite, helpful and carried out a superb install, I would recommend them to anyone

"From making inquiries about new boiler…Excellent service"

From making inquiries about new boiler it was all done & dusted in a week. The fitters were excellent they never stopped from arriving to going home. They cleaned up after themselves & were very helpful if you needed advice. Also your customer services were very friendly & helpful. Thank you

"Disgraceful"

Disgraceful! Accidentally drilled a huge hole in kitchen wall over 2 months ago which needs plastering and painting. No replies to at least 10 phone calls/texts/emails. They are ignoring me. Rude staff saying "not my department" but then refusing to give me contact details for remedial dept. and ignoring requests for complaints dept.

"From first phone call excellent"

From first phone call excellent

"Straightforward and successful installation."

The whole process from start to finish has been smooth. The team is very helpful and professional. The boiler installation person deserves a special mention for all his hard work and helpfulness. He rang to do a follow-up and responded to any issues quickly. Only one minor snag remains.