"Very professional from start to finish"

Very professional from start to finish. The fitters were very helpful and did a great job.

"Fantastic Service from Improveasy"

Received letter from Improveasy which said could be entitled to home improvements. Did application via phone, had surveys in the house and told I was entitled to a free loft insulation, extractor fans and smart boiler. Then got given agreed date and all of the workmen turned up on same day and everything was installed. Super fast great work and all friendly people through out. Love my NEST smart boiler. Recommended :) P.S if anyone from Improveeasy read this the extraction fan outside requires resealing as there is a gap showing on the side of the fan on brickwork :) hopefully in the future I can get some new windows from Improveeasy as mine are so old and not efficient :

"Awful company "

Appointments not kept, poor standard of installation, no manuals or instructions left.
You left my house with fire hazard by not fitting fire hoods over 5 downlighters, but told me you had. It was only rectified because an engineer came to put insulation on the boiler pipes and I asked him to check. Luckily for me, he had some in his van.

"Free renewables"

Over all a good service. 13 solar panel and a Hybrid airsource heatpump.
Panels produce way more power than we use 5.33kw system. Hybrid works really well doing the heating when temperatures are above 10c and the gas boiler does below 10c and hot water.
The design was not the best had to intervene and put forward my own solar orientation to get the best solar output and where and how to run the pipes for the Hybrid.
Remember it os a money grab but get ot done works really well.
Communication could be alot better.
Overall happy, don't be afraid to get how you want it. It is you home after all!

"Very satisfied "

Very straightforward to arrange and much appreciated, saving my Dad money as a pensioner. All works were carried out (new boiler, radiator to one room and top up loft insulation) respectfully, efficiently and to a high standard with minimal disruption over a couple of days. Thank you

"Not good"

Not good!!!!!

"New Boiler Installation."

The boiler supplied works very well. The electrical part of the installation wasn't completed correctly but once notified of their mistake they quickly rectified this. The gas and water installation were completed correctly and look very neat. At all times the installation was safe.

"Poor workman ship"

We had boiler fitted 11weeks ago. The lad that fitted it was lovely did a really good job however the fans that were fitted by another man have still no been fished of they have been out to them 4 times"i need to get some more part I'll be back tomorrow" then not turned up 😡 I've rung up 15 times sent emails and still nothing very poor workman ship. I am now on the verg of getting someone in to do the work then send them the bill

"Overview"

The installation was carried out with care and attention and the staff were knowledgeable and efficient installing the approved materials although we was hopeful of having loft insulation carried out but this did not materialise.
Overall would and have recommended.

"Poor communication and organisation. …"

No proper explanation at the beginning of what we actually had to have installed to obtain the grant.After we signed up there was a considerable amount of pressure to do the work immediately even though we explained we had the loft to empty first and I was having treatment for cancer at the time.The gas boiler fitters were very good but everyone else didn’t stick to appointment times and turned up when they felt like it -once at 7.15 pm. The exposed pipes in the loft were not lagged despite repeated requests and we subsequently had to pay for that ourselves with someone else. Lack of returning phone calls from the company and responding to complaints. No one was taking responsibility.