"Fast and efficient"

Fast and efficient

"Quick responses and quick refund when I…"

Quick responses and quick refund when I had issues with payment for a faulty bike

"I got a refund on the unlocked bike I…"

I got a refund on the unlocked bike I put back

"Beryl is incredible "

Beryl has been an amazing service. Especially their support team, they are always happy to help when technical problems arise (especially when the pause function goes a bit loopy, they always refund the out of bay fee). An incredible sustainable way to traverse around Norwich. 10/10 company.

"They are quick and helpful!"

They are quick and helpful!

"I had the pleasure of speaking to Max…"

I had the pleasure of speaking to Max this morning. His response was prompt and informative. He helped me resolve my issue within minutes. Whenever I contact their support team, I’m always left feeling good and that I got the best customer service. Thank you

"Very helpful"

Very helpful, was straight to the point, and knew exactly how to help with the issue I had. No complaints at all!

"Fair response"

I made a mistake with my bike usage & Beryl were very fair and waived the fee on this occasion - the bikes generally work well and are a great transport option in Brighton

"Amazing customer service"

Amazing customer service, that are friendly, polite, and always fix any issues promptly. Max fixed my issue and I had the refund in my account within 3 minutes of raising the problem.

"Quick response"

Quick response, dead good and friendly