"Exceptional Training Facility"

Through the course i had three different instructors Julian, Reece and Jim, all were exceptional and made training more enjoyable CBT, Mod1 & Mod 2 listen carefully to their advice concentrate fully on your test day and enjoy !!

"Milking cow."

Well advertised, big and loud, however the customer service it's one of the worst I've seen in all the bike parks I've been in the UK. Long wait in the cues, from 12:00 there were 6 busses on standby, with long cues of people waiting to get up. It's a place intended to make money, if you are the type of rider to make 4-5 runs all day it's the place for you. They tightened my bike more than necessary causing my forks to touch another bike forks chipping a 2k forks even with the invisiframe on. They don't care, me and 5 of my mates made a promise will never go again, and btw I am writing this review as rider who's been BPW 9 times, every time there was a inconvenience, every time there was a fuss, do not bother to complaint to them they will not care, simply will reject your complain or review and nothing get's done.

"Refund"

Helpful staff. Great day out. It was my first visit and I had mistakenly paid for an uplift and a bike pass not realising the latter was included in the uplift pass. On registration it must have been obvious that I had over paid, but nothing was said. When I send an e mail asking for s refund I was told to go to my account and go to refunds. Obviously false information. I was then informed you can’t have a refund as you should have done it before arrival. A poor service snd ruined an otherwise enjoyable day.

"Brilliant place but the bus waiting…"

Brilliant place but the bus waiting times are becoming a joke. People are traveling hours to visit the park, then get to spend half their day waiting for a bus to turn up.

Even worse when you leave a review on their website and they won’t display it as it isn’t a 5* review. They say they welcome reviews good or bad, then why hand pick which ones they show?

Very very disappointed this time, time to start going to other riding places.

"I was there in January and everything…"

I was there in January and everything went smoothly as planned. I was also in June and things completely changed. In the morning the uplift was ok, not waiting too much. Afternoon it was a completely different story when we were around 70 bikers waiting for uplift and there was only one van taking people. I counted and the uplift plus lift took me 33 minutes. You guys need to understand that we travel probably 5 or 6 hours from all around the UK to have an awesome day and instead, we are waiting for uplift the vans that were chilling on the side of the road. Also what annoyed me is that I was invited to leave a review on the BPW website and because I did not give 5 stars my review wasn't published.

"Staff was great"

Staff was great. All the rental equipment worked flawlessly. The trail grading system was truly helpful with the tech and flow differentiation and the trails were a blast. My second and my wife's first downhill experience. Highly recommend!

"Used to like it"

Used to like it, but they refused to refund me and I discovered in not the only one who experienced their customer services as very poor.

"Top-Notch Workshop!"

As well as being a world class bike park, there is a proper bike shop with fully trained and certified mechanics. Special thanks to Mark for fixing a problem I had with loose spokes in my rear wheel. This seems to happen quite often on my bikes but the wheel is still going strong after tons of riding. Haven’t needed to tighten a single spoke since the work was done. Absolutely tremendous job! Cheers!

"School Activities Week Trip"

We took two groups of approximately 25 pupils each group to Bike Park Wales as part of our annual activities week.
Throughout the process Jack at Bike Park Wales was in regular commination about the minutiae of organisation, to ensure that our arrival and subsequent days at the park ran smoothly.
We hired all the equipment and lunch was supplied as part of the package, and bikes, helmets and pads were supplied to fit our pupils.
Whilst all of the staff remained mindful of the potential risks of the sport, the guides ensured the pupils never rode anything outside of their means. The front marker kept the keen ones from damaging themselves through excessive speed, but yet kept enough pace to ensure no one felt under-challenged.
Our back marker (amazing job Colin!) was incredibly patient and encouraging with the less confident pupils, and everyone finished a total of 14 hours of downhill biking without incident.
The children (and staff) enjoyed the days immensely and they are all still talking about it with great enthusiasm many days later. We have all agreed this trip should be part of our annual offering to pupils and we are all eager to go back.

"Bike hire "

Amazing day at the park as usual! Hire team was superb and the bike was running better than my own one back at home. Best park in the UK and you definitely can’t complain about the price when you look back on the day you’ve had.