"Tested and on gaurd for another year 🙂"

The engineers agreed to a later arrival and achieved it. All inspected with batteries changed in around 30-40 minutes.

"Bonhams engineer "

The person, was efficient, polite and professional in his dealing with me.

"Always good"

Always good
Efficient friendly and reliable

"Very courteous, friendly and effective"

Very courteous, friendly and effective

"In the house about 10 mins"

In the house about 10 mins. That’s it.

"Dissatisfaction "

The engineer was also late to arrive but he had phoned to warn me and to check that i would still be home. I was just there as had doctors appointment.The alarm was ringing when I came home very shortly after annual service. I filled in an email you sent immediately but because I was on the phone to you I didn’t know that they had tried to send the engineer back which wouldn’t have worked as I was going out again. Then impossible to get through on phone as kept being told you were busy. Eventually got on to a tec guy who managed to isolate the problem via the phone. I then had to wait again on the phone to get a revisit

"Maintenance person was on time and very…"

Maintenance person was on time and very polite!

"Good communication before and during…"

Good communication before and during visit.

"Alarm Maintenance"

Prompt, friendly and efficient service.

"Hopeless organisation. "

Very difficult to get through by phone, eventually when appointment was made, no one turned up. Wasted 5 hours waiting and reason given was “appointment arrangement did not get through”.

Engineers are excellent and they have to suffer customer complaints, although it is not their fault.