"Ryan was more than helpful"

Ryan was more than helpful; he went out of his way to make sure our Wi-Fi got connected. He was very professional over the phone! He explained the process and said if we had any ongoing issues to please reach out to him.

I called and left a msg w/Cindy Trevino, I also emailed her and didn't get a response back from her. Ryan stepped right in and got my services connected.

"Amazing experience over the phone"

Jonathan Villegas was very knowledgeable and gave me a good explanation of all of the services.

"Seriously Makenzie was the BEST"

Seriously Makenzie was the BEST! She did everything in her power to figure out what the issue was and stayed on top of it until it was resolved. It took 2 weeks due to weather and other factors but she made sure to keep in contact the entire time. Raul was a huge help as well, when they couldn’t get my line activated he gave me his hotspot.

"Jay is the very best!"

Jay is the very best!

"Terrible speed and worst customer…"

Terrible speed and worst customer service. Erik was quick to take our credit card info and no help with the lack of speed even calling the same day of connection. Now he simply refers us to the 800 number.

"Initial Inquiry Call/ Service installation appt"

I spoke with Michael R. to get more information on the services offered. He was very knowledgeable and professional. Michael was very thorough when answering my questions and provided all the information I needed to know prior to scheduling my installation appointment.

"Friendly & excellent customer service"

Friendly & excellent customer service

"Outages!"

Constant persistent outages since switching to them. In one week we experienced 2-3 outages that lasted half the day. Once it goes out, most likely that’s the rest of the day. They don’t call back people like they claim. The worst I’ve seen from an internet provider.

"Ryan was the Best!"

Ryan was the Best!! He made the process smooth and explained everything well to us! Thank you!

"Great customer service"

Great customer service