" DISGRACEFUL, GOOD RIDDANCE! "

l've had several lease cars over the years from Citroen but this will definitely be the last, the customer service has been appalling, it seems the whole process of leasing is to get as much money as they can from you, especially when it comes to collecting the previous car.
Manheim, cancelled 10 minutes before picking up the car, stating it didn't have a MOT which apparently had ran out the day before (how convenient) having never had to previously MOT a lease car I wasn't even aware it was my duty to do so, especially when nobody had the courtesy to even let me know, I was then informed it would be £170 cancellation fee, disgraceful! The whole process from start to finish has been a negative experience when it use to be so positive, loyalty has certainly gone out of the window!

"Gave me a quote for car"

Gave me a quote for car, once all the documents were verified, all of the sudden price for the car dropped by nearly 4000 pounds.
Absolute scam! Disgrace! Do not use and do not waste your time and effort with this company! They encourage people to sell them your car, then want to rob big chunk of the price, calling it market valuation drop. Pathetic and inappropriate behaviour.

"Complete disgrace"

Complete disgrace.
I get a valuation from auto trader for 25,500 and then spend half an hour on the phone with a nice chap taking pictures of literally everything. Then they ring back later with a valuation of 21,500. Compete and utter waste of time. Don’t bother.

"Autotrader state Manheim Ltd will call…"

Autotrader state Manheim Ltd will call soon, after 7 days I called them and arranged an appointment. On the appointment day, confirmed the call would take place, Manheim told me it would. I washed the car and waited for what was described as a video call, no one called. Seems very poor communication.

"Quote high to get customer interested"

Gave me a quote for car, once all the documents were verified.
They said they made a misstake and will pay 3k less.
Dishonest, typical car salesman crooks.

"Avoid Manhiem Inspections"

So my lease ended, and Manheim just did the collection. I look after my cars, especially as it being a lease.
After the inspection, they stated there was a paint run, I said there is no run, it's the plastic trim, the car has had no paintwork done! They picked up non existent things, seems to make money for repairs. Avoid this
company!

"I had my lease hire van collected 2…"

I had my lease hire van collected 2 days ago.
I look after my vehicles very well.
There was not a mark on it.
Not even a scuff on the wheel trims.
But I made the mistake of leaving the guy alone for 2 minutes. When I came back he pointed out a scratch on the front bumper. I rubbed the scratch and it had clearly just been some. As pieces of the raised scratch fell away.
I washed it the day before and it had just been parked up.
I am only advertising you to not leave them alone

"Lease car collected by Jamie"

Lease car was collected today by Jamie and a colleague. I’d been worried about the collection for a while after reading reviews on here. Jamie was extremely pleasant and fair, definitely wouldn’t put me off leasing again.

"Avoid "

Avoid - time wasters! Used the link on Autotrader and contacted Manheim to sell my older but low mileage, excellent condition car. Made an appointment for a virtual viewing of the car (which was confusing in itself) for a few days time. They never called at the agreed time or since, despite us calling twice chasing them up. Absolute unprofessional time wasters and a concern for Autotrader to be linked to them. Avoid.

"Awful experience"

Awful experience, I get quote about 8K online and I describe my car correct and detailed. Once they come to check the car, the guys ding my wheel during the test drive and quote 1 k lower after he sent some pics to his colleagues. Just waste time