"Worse customer service ever seen"

Worse customer service ever seen
spoke to Matt jones was told today as the car was described wrong. bought a car with a sunroof spec check the car no sunroof .then was told with a bad attitude. Do my check before i buy .and it was my fault for not going my checks. No mate its your fault check the cars proper advertise with the right spec . If it happens again yes you will be taking the car back .NOT LIKE YOU TRIED TO TELL ME . VERY RUDE AND UNPROFESSIONAL .Like to say spoke to Martin very professional and a gentleman .
Avoid Manheim Northampton

"Avoid any dealings with any company that uses this company"

I returned my low mileage vehicle to this company after a 4 year lease. To my mind the car was in pristine condition. The inspection lasted in excess of an hour and I was informed I had to pay in excess of £500 for a list of transgressions. This included close to £200 for excessive chip damage and £50 for a dent which I could barely discern

The resultant invoice did allow a fair wear and tear allowance of &150 and the reduced bill was £365. However, the amount for chip damage remained .

When I appealed this amount, stating that my vehicle had a low mileage (7500 per annum) and was garaged overnight. I enquired how I was supposed to drive my vehicle to avoid this damage, particularly in UK roads. I was informed the allowance of 8 (!) chips for forward panels was exceeded and I had more than 4 chips on other panels. The question on how I could avoid causing this damage was ignored.

This is obvious a clear revenue raiser for this company and I would recommend to think carefully about using any car lease company that uses this service.

"Today I sold my car to this company"

Today I sold my car to this motor company despite initial reluctance due to negative reviews.

However, my experience with them turned out to be quite positive. The entire process was well-organized and everything was arranged in a timely manner.

After driving my car for about 2 miles, they were satisfied with the condition and immediately deposited the money into my account.

The gentleman who checked the vehicle was nice and decent, and the overall deal went very smoothly. I would recommend this company based on my personal experience.

"Fraudulent selling of cars with major…"

Fraudulent selling of cars with major faults and not visible to buyers. They say they’re Surechecked but I don’t think they even bother. Try and claim and they come up with endless excuses why you’re not covered and customer services is also a waste of time. Avoid Bristol branch unless you have deep pockets to sort out expensive repairs. It’s appalling operation of a business….

"Car in great condition but bill…"

Car in great condition but bill received for £800 odd for damages oh but they gave me £150 discount. These guys are better than Dynamo. They can make things appear that aren’t even there. “Bolt caps are rusty” really? They are plastic!😂😂😂Full valet required as there’s fingerprints on the back door😂😂Invoice received and I will not be paying a penny. Novuna Leasing you need to find another inspection company as your customer base is going to hit ground zero if these cowboys keep doing what they are doing. If I could give zero stars I would.

"Manheim - There to rip you off"

My lease ended and Manheim came to pick it up. The car was immaculate after 2 years. Unfortunately these guys are clearly in the game to rinse as much money out of you as possible. They said I have to pay £200 for a missed service even though the receipt was in there for the service - which he acknowledged. But because the mileage wasnt recorded he said I have to pay £200. Plus another £200 for some "dirt under the laquer" which I couldn't see - I think if you rolled a new car off the production line they would find something. Absolute bandits - avoid at all costs

"Absolute shambles"

What a waste of time. recieved instant cash offer through autotrader. Accepted and sat back waiting for manheim to contact me...and waited...and waited. The Day the offer was expiring I get an email your valuation expires today. Convinced they hoped I would forget and the valaution would then expire. So I call them. they didn't have my full telephone number so couldn't call me. Ah, but they emailed, so why not email asking for my number? Because they wanted the valuation to expire. Spent 25/30 minutes going through the car taking photos with their rep. the phone showed as Money4YourMotors.com. So not Manheim. Anyway was told we'll call you back in about 30 mins. 3 Hours later, They called and said they can't go ahead as the valuation is wrong and put the blame solely on Autotrader. If I want them to take another look I would need to start the valuation process all over again. At least webuyanycar have the decency to shaft you to your face! Probably ok if you want to just get rid and will take any price. If only there was a Zero Stars option.

"Absolutely shocking waste of my time"

Absolutely shocking waste of my time! Gave me an instant valuation and my car is literally immaculate, not a single mark on it - a day later and the value went down by £7000

I'm not sure how this is even allowed

There is no way that they had any intention of paying the instant offer - it's not an offer; just a completely made up figure. They therefore lie to every single customer and potential customer that they deal with. Any company whose business model is to lie to their customers deserve the worst possible rating and need to be exposed

I challenge anyone to claim that they paid out the instant offer! How is that an offer???

"Absolute cowboys --definitely avoid…"

Absolute cowboys --definitely avoid using them. They start off with one offer then bounce you around different departments and keep reducing their offer assuming you'll cave in, making up sales pitch type excuses. Autotrader should be ashamed that they've tarnished their reputation by linking up with such a shoddy and unprofessional outfit as Manheim

"Don’t waste your time"

Don’t waste your time, other reviews are totally accurate. They’ll make you a good offer, get the car inspected (find everything to be completely fine) and then call back offering much less (£3k in my case) arguing the current market value has just dropped! What, in the last 48hrs since they made the initial offer!? Don’t use these guys, they’ll just waste your time. You’ll get more for part exchange.
Completely useless!