"Good experience"

A very good service from Jimmy and his team today, the inspection went smoothly with a couple of minor things he found and need to be paid for; he was courteous and attentive. I noticed many negative reviews for this company so thought it is only fair to post a positive one when it's well-deserved.

"Never any intention to take the car as…"

Never any intention to take the car as he was on his own.
No report. No solutions. Shocking.

"Awful company had them come out to…"

Awful company had them come out to inspect a car I was giving back. Came out to inspect & collect my car. Always look after my cars so thought there would be no issues!! They looked around my car they said there was a scratch on the back bumper leading onto the back door ok I thought! Then they went on to claim all four wheels were scuffed & damaged? Asked them to show me which I struggled to see!! All it was was light scratches on the black paint. The car was 3 years old surely this would be down to wear & tear. Absolutely disgusted they want me to pay ££492 for this!!!

"Not what they used to be "

I’ve used Manheim for a while and they were superb if they got it wrong they sorted but how that has changed of late the reports that they produce are getting more and more fraudulent and when you report the issue they dismiss it without any investigation. I was always told you make a mistake you hold your hands up and put it right which manheim used to do but now it seems to be run with no concience or recourse. I left Bca for the same reason, until you accept accountability for your mistakes you will continue to lose good honest customers. On another note more training is needed for your staff to deal with people who have severe mental health issues as you’ve left me in great difficulty with your underhand dealings and in the brink of meltdown with your dishonesty

"Had to wait nearly two weeks for a…"

Had to wait nearly two weeks for a collection slot for my lease car. They then cancelled on the day, driver off sick. They then offered a date in another two weeks. Had to cancel insurance and new car delivery.

"Rude and awful service "

Quite possibly the rudest and most awful service received in my entire adult experience.

"Terrible company"

Terrible company. Used them for years and they treat you like crap. Constantly sending out extra charges when the cars they sell are nothing like what you read on the description. They are more than happy to keep billing you

"Consumer beware…"

If it was known at the time of signing the lease agreement on who would inspect and collect the vehicle at the end of the lease, I would have flat out refused to lease the vehicle from the dealer! Twice now they have brought contempt on the car dealers who use them. Read other reviews the picture is clear!

"End of lease inspection issues"

Manheim were used by our lease company for an end of lease inspection. Apart from the inspection taking double the time they advised, they found a number of spurious faults. Looking at other reviews it seems to be common practice to find dirt / ripples in the paintwork. Don't feel you just have to accept the faults. We took it to the Ombudsman and were successful. Just make sure you have your own photos, and a photo of the registration number is very helpful.

"This company is just awful"

This company is just awful. They would find issues and give you a bill for a car straight off the production line. I don't know why finance companies use them. After a lifetime of returning vehicles after 2 year leases, this is the first time I've tried to be charged for more than a couple of scuffed alloys. This time, it's a £700+ bill for a very, very straight car. Consequently, I now have the hassle of contesting things. Really, belive the other reviewers, this company is horrendous.