"Had to put 1 star on to write this"

Had to put 1 star on to write this, currently trying to return a lease car and it's one of the most stressful experiences I've had. 7mins into an inspection, I was told the car was too 'soiled' for a detailed inspection. Nothing more than a fine cover of dust....i offered to clean it with a jet wash that was 40ft away in my work and he refused. Started the inspection before I arrived, didn't show ID and did not issue a report on completion. Cancelled new lease based on this experience.....its that bad.....shameless

"Ready to take money "

Ready to take money
Can't sort delivery out been waiting since payment on 13th August not happy

"Very dishonest charlatans "

These people bid in an auction for my Mercedes. I did a video tour of the car with their representative and the car was better then described in the auction. An hour later they phoned me to say they had done special checks and my car had a mileage discrepancy of 50k miles! According to these people the car was recorded as 154k miles in March 2021 but in May 2021 it was 104k and they would knock £1000 off the offer price. I turned them down and did my own HPI check (quite sure the owner who clocked the car would've been in prison and not selling cars) No discrepancies recorded against my car and all the MOTs stack up. How dare these people lie to under pay car owners. How they are still in business is beyond me. I put the car ip for auction with car wow who apparently call these cowboys trusted. Stay away from Manhiem and stay well away from Carwow

"There is no feeling worse than being…"

There is no feeling worse than being accused of doing something that you haven't done!
The inspection for the return of our leased Corsa took around 45 minutes and we knew there was a scuff on 1 alloy and a scratch on a wing mirror that we were liable for. Upon completion the inspector asked if the car had been resprayed, we answered that it had definately not been resprayed by us and as far as we knew we had the car from new through Leasys. He proceeded to point out 'dirt' in the paintwork on the bonnet and rear wing panel, again we explained that the car had never been resprayed. Today we have received the report and it states that 'The customer refused to comment after explanation of findings', which is a complete lie. The whole experience has left us angry and upset.
Good luck if you are unfortunate enough to have to deal with this company.

"Lease car inspected today by Manheim"

Lease car inspected today by Manheim. Inspector spent 90 minutes inspecting car. Reported poor repair work to vehicle which I have not had done. On getting car from dealer paintwork was damaged and returned to them for repair. Obviously touch up job or poor work was done and now they are trying to charge me. I have emails to Vauxhall finance confirming paintwork not satisfactory on collection of car 2020. So in effect they are trying to charge me for poor paintwork in car which is in condition in which car was leased to myself. I am currently seeking legal advice regarding this matter

"Honestly there isn’t much good about…"

Honestly there isn’t much good about this place,
Management is shocking especially Camberley team leader her team. 9 times out of 10 your running around like a headless chicken, no structure with a get on with it attitude.

The proof is in the retention of staff, in my short but dreadful time at Manheim / Cox
I saw 5 inspectors come and go, all sharing a common problem ( Management )

Diversity is also a huge problem in this company especially in Camberley where I can confirm there is one common ethnic background & age range - it’s an extremely elderly workforce in Camberley especially.

"These people are complete scammers my…"

These people are complete scammers my car was inspected yesterday and I knew straight away they were going to pick a fault. He picked a dent which myself my wife and my neighbour could not see but he said it would cost £50 to repair. He admitted the car had been well looked after and was immaculate but he was looking for any excuse. These people are a total disgrace and should be closed down.

"They should be in prison"

Aborted first pickup after 2 mins claiming the car was “heavily soiled”. There was some road dust by the wheel arches which was easily wiped away in a matter of minutes by which time their inspector had already decided to leave 6 mins into a 45 minute inspection. The rearranged pickup was attended by another inspector who just made up issues or found fault at the smallest of imperfections. Examples being, missed service, a tactic mentioned on other 1 star reviews, false claims of a paint respray which I got the inspector to show me, I felt embarrassed for him as he attempted to point out the non-existent “paint drip”. Other faults charged were for blemishes you would expect on a used car. How can companies be allowed to carry out business like this is astonishing, how many 1 star reviews do they need before someone investigates them and shuts them down. This is no different from being mugged in the street.

"Don’t fall for this scam. "

Would have said no stars but can’t . Be very. Cautious about this company aligned with Auto Trader . A trade cash offer is made after a very slick sales team walk you through the first steps taking a video of the car and stills to confirm your declaration about the bodywork. ID proof sent and then a confirmation of the cash offer is made and a retrieval team are asked to come to your address to pick it up. An ex cabbie will come on his own and test drive it for you and pick up some micro chips on the panels and call this in, a scripted call centre tech then lowers the offer by 20%. Don’t haggle , walk away this is a scam! Just sold my car to another well known web based company for £3k more than they offered.

"Avoid Manhein and any lease company that uses them."

My lease company, Novuna, used Manheim as a third party agent to assess and collect my car. They were rude, uncommunicative and presented me with a bill for damage that they considered outside of fair wear and tear that was around 3 times the real cost of repair.