"I had Manheim inspect my lease car"

I had Manheim inspect my lease car ready for it to go back. Dan Chown was welcoming and polite from the start. I must admit being my first lease car, I was feeling a bit anxious as to the hand back process and what to expect. I did ensure the car was clean inside and out, service documentation and keys were ready to hand over. I was very impressed overall, only issue found was about the locking wheel nut key. Dan suggested removing the plastic caps to check after I said I had never seen it, or thought it came with one. We did find there were no locking wheel nuts so that could be removed from the report prior to finalising and emailing me a copy.

I understand Manheim have to find all damage and report it to the lease company otherwise they are liable for it. It is the lease company who ultimately decide if it is chargeable or not. You can disagree with the report and the lease company not Manheim make the decision to charge. For me it was a very easy and pleasant inspection and hand back. Thank you.

"What a useless untrustworthy company…"

What a useless untrustworthy company collect your car tell you they have transferred ownership which is a load of lies still getting letter from DVLA 2 months later don’t trust this company

"David came to inspect my car they were…"

David came to inspect my car they were both very friendly and professional
Ran me through the findings on car
After reading the reviews was worried about them coming out but no need to worry at all
Would thoroughly recommend them if I needed too
Many thanks

"Re my previous review"

Re my previous review - Stellantis has refunded every penny that they charged me stating that the £918 of damage "identified" by Manheim was "levied incorrectly", something I knew from the outset. To me that implies that Stellantis agrees with my view that your inspection process is flawed and not fit for purpose. You should be ashamed of yourselves.

UPDATE - I have since had contact from Manheim and following an amiable discussion hopefully issues have been highlighted that need some tweaking/re-wording on their part to improve the customer experience. Thanks Di.

"Excessive charging"

Would say that I’m unimpressed with the process, the inspection scoring and the excessive charging model. To suggest that £50 is ok for a car wash is something I’ll be challenging and will refer to the Ombudsman if not reversed. Report not fully explained either. My experience was negative and I’d actively avoid a lender / lease firm that uses Manheim.

"DAYLIGHT ROBBERS!!!"

I would leave no stars if I could. Awful experience. Do not use Letstalkleasing or Novuna Finance as they use this company for final inspection. They locate the most trivial things on a 3 year old car that is absolutely in showroom condition and then have the cheek to charge £250 plus for the privilege of returning a car (that the inspector told me had already been sold!) in mint condition, with only miniscule wear and tear which is to be expected after 3 years on the road. The people are scammers who must be on comission for finding fault and this is not just sharp practice but I would consider daylight robbery. The vehicle was wet from rain and the inspector was finding 'scratches' which were raindrops, but photographed as tiny marks. I am incensed by my experience and will never use any company which uses NOVUNA or MANHEIM inspection services again. AVOID LIKE THE PLAGUE!!!

"Unbelievable bad experience with this…"

Unbelievable bad experience with this company.
I had four men come to my home on the day of inspection- I am a woman on her own handing back a three year old Range Rover Velar. In my opinion the car was immaculate except for a scratch on the passenger door caused by someone in a car par and some light scratches on the rear bumper.
However after over half a hour inspecting the car with a black & white card (something you never get to see on delivery!) They claimed my front wing had been resprayed - which it hadn’t. I was then advised this probably happened prior to the dealer delivering the car and the finance company would be able to verify this. They then marked damage / dent to the front right wing sighting if he had been able to see one on he left wing it would have been there at manufacture. I then showed him on the left wing an identical mark! The inspector (named Aaron) confirmed this and informed me he would remove the mark from his record and that it wouldn’t appear in his report. When I received a copy he hadn’t removed the finding and this then went to the finance company who charged me £80. I have leased another Velar and this has the same marks on both wings!! I have complained to Manheim and today they have responded with the excuse that there was adverse weather on the day of inspection!!! I have camera footage showing a completely dry day so I am currently waiting their response to this. The inspector has either lied to his area manager or to me - and I know what he said so I think it’s perhaps his area manager who is being mislead. I can only recommend if you’re unfortunate enough to have this company inspect your car, record the comments so you have evidence should it be needed.
Very sharp practice - I can only assume they get extra payments for making note of damages ( valid or otherwise!)

"Bloody disgusted grade 3 car with full…"

Bloody disgusted grade 3 car with full sure check

Boot and back seats full off moldy water car stinks mold AND MOLD ALL OVER everywhere was I’ll to colllect in 2 days off sale said must been heavy rain lafin car didn’t even have a sunroof at the fact got your money your problem 2 inches off water in rear foot well bald Tyers charged online fee disgusting how a grade 3 car can be sold and the water NOT shown all the pictures removed on line AFTER THE ISDUES BOUGHT TO ATTENTION
THEY HIDen THE WATER ISSUE AS IT WAS MARKETING FOR THEIR REGULAR TRADE COMPANY
Tyes 3|4MM min all legal not one was flat BALD got serious issues letting water in car roof skin not sealed email d3llx @ hot Mail , co. Uk for pictures
Last car was nodded up by £100 when I was told it was sold with one bid only and a unshown cracked windscreen
BEST SEE AND BID IN PERSON IF KNOW WHAT YOUR BUYING NOT ON PICTURES ON LINE DEFO NO NO

"Check with your leasing company who they use to inspect at the end of the lease. "

Had I known Nissan Car Leasing Company used Manhelm Inspection Services at the end of the lease, I would never have leased the car in the first place. For 48 months I fulfilled all requirements of the lease and looked after the car as if I owned it. The inspector was unfriendly, failed to show ID, failed to explain the inspection process, the inspection was completely over the top. The car was in excellent condition but she inspected it as if it was brand new off the production line. She seemed hell bent on finding a scuff or any wear or tear. The car had barely done any miles since the last MOT, but she took the most trivial of photos down to windscreen wiper blades. She then told me the total cost at the end without any type of breakdown, so I was unable to cross check what she was claiming was at fault. I have leased previously from Land Rover and that was a completely different/positive experience. DO NOT LEASE from NISSAN if they use MANHELM, who have the customer service skills of a bailiff.

"Be careful"

Be careful, they are extremely scammers, don't buy a car online, just buy a car from a local dealer, because after buying a car with a broken engine and exhaust, oli licking they will not refund your money. And most of them online beder is fake.don't West your money and your time.