"beware end of lease charges"

Ansar arrived to inspect my wife's end of lease Stellantis vehicle.

He was utterly clueless, claimed the vehicle had 3 missed services ( it hadnt ) as he didnt understand an electric vehicle has a different service schedule to a petrol car. Also miscategorised wear and tear as damage and landed us with a big bill we had to fight to overturn. AVOID AVOID AVOID

"Be very careful when looking at…"

Be very careful when looking at surecheck it is totally and utterly pointless they dont cover anything utter waste of money!!!

"Beware of Manheim "

Beware of this company! You cannot avoid them if your lease/PCP company use them to collect at end of lease. BUT BE PREPARED.The inspector was polite enough, spent a full hour minutely checking over vehicle.
Then the talk through! The apparent defects were in my opinion NOT in the BVRLA light van guide PP 27/28 ( 2 front fog lights had some slight ( barely discernible) opaqueness of the outer cover .Not damaged , work perfectly. That will be £194 Sir!
One rear door was a few mm proud it seems when shut - use it all the time never noticed anything , that will be £50 please Sir!
A hairline slight scratch ( called a scuff) about 4" on centre of wheel trim - had to look very hard to find it . This man was on a mission .
He made a vague reference to the BVRLA guidance but I see nothing about the fog lights issue . It states cracks , holes , water ingress. Gradual deterioration is not damage or neglect.
I ve had many lease vehicles, never encountered Manheim - they are a bad advert for Vauxhall/ Peugeot/ Citroen and any other group using them . BUYER BEWARE !

"BE VERY AWARE IF THESE TURN UP TO INSPECT YOUR VEHICLE"

This is the first time that we have had to deal with this company and I have to stress that they are totally unprofessional and are clearly out to make as much money as possible. Originally turned up in January, but refused to take the van as it had no charging cable; we made it clear that the van was originally supplied without a charging cable and that it was 100% charged, all to no avail.
We then had to keep the vehicle for over a month causing untold logistic issues.
The guy who turned up to inspect (Muhammed Khan) yesterday was attempting to find as many faults as he could; I disputed the findings BIG TIME but he continued to attempt to justify his "findings" without any success. We had the vehicle inspected by a legitimate company adjacent to our factory and they could not believe the alleged 'faults' and were even more astounded by the costs attached! BE VERY AWARE if Mannheim turn-up to inspect your vehicle; they are clearly on some kind of commission

"very poor"

very poor, fees are ridiculously high, cars not the best, lots of fault cars, we closed our account last year wouldnt buy no more through them. however jordan is fantastic staff member only leaving the 1 star for the place other wise it would be none jordan gained the 1 mark for been a good staff member everythign else about the place not worth no stars

"So in January I gave these a good…"

So in January I gave these a good review. On the day on inspection I was missing an invoice of a servicing, even though the rest of the evidence of that same servicing was there. I was told they’d add a £200 charge but once I contacted Vauxhall for the evidence and emailed them directly the evidence they would take the £200 off (my mother was there and can vouch that this was said). I contacted my finance company as I received a letter for the £200 charge and explained what was said, they said they’d contact Manheim who said they’d get a statement from the inspector. I received an email today from my finance company stating the inspector has denied saying this and I have no physical evidence to prove it so now £200 down! IF AN INSPECTOR SAYS THIS TO YOU GET IT IN WRITING!

"Much better than expected"

After reading other reviews, I was a bit anxious about the pending inspection. The inspector, Billy, showed up on time, and was friendly and professional. The inspection took about 30-40 minutes and once he was done, Billy walked me through the findings. While there were two small issues, he agreed that they were not 'abuse' of the car and should be disputed as fair wear and tear. That was it really. A couple of weeks of fretting for no reason. All in all, I had a positive experience with Manheim.

"Bad luck if you get these money…"

Bad luck if you get these money grabbing clowns to inspect your vehicle when being returned from lease term. Just in it to rinse as much money as possible from honest people that are trying to run their small businesses. The so called inspector must of spent over an hour looking at my van. Absolutely pulled ever tiny blemish up. Two small scrapes in the back door, the size of a 10p. Trying to point out any little mark on a used van of 3 years old. I thought he was joking when he told me it was over a grand. They also don’t like it if you are there watching them. They tell you to leave them to it while they get on. Novuna Vehicle Solutions are in with them, all trying to get as much money as they can from you. I’ve leased 3 vans in the past and been in business for 30 years. I’ve never had such a bad experience from leasing a van. If you’re leasing any vehicle, make sure you wrap it in bubble wrap and keep a couple of grand in savings to pay these crooks. I will now think twice about leasing again

"No communication "

Contacted ford to let them know I would like to hand my car back as the PCP was expiring. Got an automated response to say Manheim will contact me within 48 hours. After 6 days I received a phone call to say they're ready. Meanwhile I managed to sell my car to sell your car to jack and managed to settle the finance and get some money refunded. Don't bother going to these guys. After reading the reviews it's like they expect your car to be wrapped in bubble wrap.

"Fake damage…"

Had my vehicle inspected yesterday received a shocking service .The so called vehicle inspector carried out the checks and came up with a made up dent on front bumper.
when i question him on this and asked him to point out this dent he was unable to show me the dent as it was not there .
Even his work colleague was unable to see any dent and agreed with me.
Its clear its all made up to make money and very wrong have pictures and proof there was no dent on vehicle.